Ict Customer Support Officer

3 days ago

Wollongong, New South Wales, Australia Ashdown Consulting Full time

$35 - $53 p/h + super
- 4 month contract
- Wollongong

**ICT Customer Support Officer | 4 Months Contract | $59 p/h Incl. Super**
- $35 - $53 p/h + super
- 4 Month Contract
- Wollongong

**About the company**
This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government strategy, managing investment priorities, funding, and allocations.

**About the role**
ICT Support Officer delivers and supports ICT services for NSW departments, involving the diagnosis and resolution of incidents and deployment of the department's standardised infrastructure, hardware, and systems. The role contributes to a high performing team and acts to ensure excellent customer service and continuous service improvement.
- Responsibilities:_
- Diagnose and resolve ICT incidents and issues via remote-support tools, telephone and on-site support
- Provide and maintain ICT support services in accordance with the Department's standards, policies and operating procedures and agreed service levels
- Participate in the deployment, maintenance and improvement of the Department's standardised ICT systems
- Provide operational technical advice to NSW department
- Contribute to the improvement of ICT services to departmental offices through the escalation of relevant incidents, requests and problems
- Provide advice to principals, managers and others about the Department's standard ICT technologies and services to assist their decisions about effective use of available equipment
- Maintain accurate records in accordance with Departmental protocols.

**About you**
- 3+ years' experience working in ICT support role
- Excellent verbal and written communication skills.
- Permanent resident or citizen
- Per NSW Government policy all employees must be fully vaccinated.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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