Ict - Service Desk Analysts - Level 1 & Level 2

4 days ago


Canberra, ACT, Australia Hitech Personnel Full time

**Reference #**:

- JF/NL0634**Title**:

- ICT - Service Desk Analysts - Level 1 & Level 2 positions available - FED GOVT**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 6 month + EXT**Description**:

- **Multiple Positions & Multiple levels - ICT Support**:

- **Exciting program of work within a supportive team**:

- **Lucrative hourly rates $$$**

One of Australia's prominent **Federal Government Departments **in **Canberra** is looking to engage **MULTIPLE** **ICT Support Officers (Level 1 & Level 2) **to join a supportive and high performing team to support he delivery of Windows 11 migrations. The **MULTIPLE** **ICT Support Officers (Level 1 & Level 2) **will have a keen interest in customer service as well as ICT support. The successful **MULTIPLE** **ICT Support Officers (Level 1 & Level 2) **will be offered an initial **6 month** contract along with **a 12 month extension** option partnered with a **rewarding hourly rate**.

The successful **MULTIPLE** **ICT Support Officers (Level 1 & Level 2) **will be responsible for, but not limited to:

- Work within a large program of work to ensure successful client transition with software and hardware rollouts
- Be the central point of support to identify technical issues and resolve or escalate as needed.
- Monitor and manage the contact of clients and triage incoming calls, messages and incidents across multiple channels

The successful **MULTIPLE** **ICT Support Officers (Level 1 & Level 2) **will have experience in the following:

- Demonstrated experience in an ICT environment (minimum 6 months)
- Proven customer service skills
- Good computer and literacy skills.



  • Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/NL0611**Title**:- Service Desk Analyst - Level 1 / Level 2 - FED GOVT**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 months**Description**:- **Start your Federal government Career**- **Lucrative 12-month contract with extensions**- **Top Daily Rates $$$**The successful **Service Desk...

  • Service Desk Analyst

    3 hours ago


    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/LS1332**Title**:- Service Desk Analyst - Level 1 & 2 support - Federal Government**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 Months + 12 Month**Description**:- **High profile Federal government Department**:- **Initial 12 Month Contract + Extensions**:- **Lucrative Contracting Hourly...


  • Canberra, ACT, Australia Sprinx Pty Ltd Full time

    **Role: - Service Desk Level 1/Level 2 Officer (Multiple openings)****Security Clearance**Location-** Canberra, ACT- Work with the DesktopOne Program to ensure successful client transition with software and hardware rollouts- Be the first level of leadership for the Level 1/Level 2 ICT Desk-Side Support Officers.- Steward the Level 1/Level 2 ICT Desk-Side...


  • Canberra, ACT, Australia Genesis It&T Pty Ltd Full time

    **Permanent Full Time**:- **Global IT Company / Federal Government Client**:- **NV1 clearance is required**A leading global ICT organisation is currently seeking a Junior Service Desk Analyst to perform level 1 IT support services for a large federal government environment based in Canberra ACT.**Key Responsibilities**:- All Incidents, Queries, Complaints,...


  • Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/JA0614**Title**:- IT Support Officer/ Level 1 & 2 Service Desk Officer - Microsoft, PC, Network - Federal Govt**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 6 months + EXT**Description**:- **Federal Government Department**:- **Initial 6-month contract with long term extensions**:-...


  • Canberra, ACT, Australia Comcare Full time

    The Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...


  • Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/JA0636**Title**:- Service Desk Analyst - Level 2 - Federal Government**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 Months + EXT**Description**:- **Critical Federal Government Department with essential projects**:- **Long Term Role, Initial 12 Month Contract + 12 Month Extension...

  • Service Desk Agent

    2 weeks ago


    Canberra, ACT, Australia Aurec Human Capital Group Full time

    We are seeking a motivated and customer-focused Level 1 Service Desk Officer to join a dynamic ICT team within the Federal Government.This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou...


  • Canberra, ACT, Australia Emanate Technology Pty Ltd Full time $75,000 - $95,000 per year

    Service Desk Engineer – Level 2 Location: CanberraSalary: $75,000-$95,000 + Super (Depending on Experience)This role requires Australian Citizenship Are you ready to take the next step in your IT career? We're looking for a motivated Level 2 Service Desk Engineer who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is...


  • Canberra, ACT, Australia HiTech Personnel Full time $80,000 - $100,000 per year

    One of Australia's leading Federal Government departments are looking to engage highly skilled and experienced Application Support Analysts/ Help Desk Support to provide level 2 support to internal and external stakeholders, working closely with associated business areas and technical teams to triage, investigate and resolve incidents. The role can be based...