Service Desk Agent
19 hours ago
We are seeking a motivated and customer-focused Level 1 Service Desk Officer to join a dynamic ICT team within the Federal Government.
This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou will work closely with internal and external stakeholders, resolving first-level technical issues via phone, email, and service management tools.
Supported by the Service Desk Team Leader and Service Desk Analysts, you'll gain exposure to a wide range of technologies while developing your ICT career.Key Responsibilities:Act as the first point of contact for ICT support via phone, email, and ITSM tools.Log, categorise, prioritise, and track incidents and service requests.Troubleshoot and resolve common ICT issues, including:User account and password resetsPrinter and peripheral supportDesktop and laptop hardware issuesSoftware installation and configurationNetwork connectivity and VPN accessResearch Management System (RMS) issuesEscalate complex or unresolved matters to second-level support as required.Maintain accurate records of support activities and user interactions.Assist with onboarding and offboarding processes, including device setup and access provisioning.Contribute to knowledge base articles and user guides.Support ICT asset management by updating hardware inventory.Participate in continuous improvement initiatives and team meetings.Australian Citizens with a Baseline clearance are desirable for this role.To be considered for these roles, APPLY to this advertisement
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Service Desk Agent
3 days ago
Canberra, ACT, Australia SKL Technology Full timeSKL Technology is currently looking for a Service Desk Agent to work for a National Research client.Location: Canberra, ACT.Type: ContractLength: 12 months with extensionsWorking Environment: 3 days in office, 5 days preferableCitizenship: Australian Citizens onlyThis role involves speaking to both internal and external stakeholders via email and phone to...
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Service Desk Agent
2 weeks ago
Canberra, ACT, Australia Unisys Full timeWhat success looks like in this role:Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities...
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Service Desk Agent
2 days ago
Canberra, ACT, Australia Aurec Human Capital Group Full timeWe are seeking a motivated and customer-focusedLevel 1 Service Desk Officerto join a dynamic ICT team within the Federal Government.This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou will...
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Service Desk Agent
3 days ago
Canberra, ACT, Australia Aurec Human Capital Group Full timeWe are seeking a motivated and customer-focused Level 1 Service Desk Officer to join a dynamic ICT team within the Federal Government. This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou...
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Service Desk Agent
2 days ago
Canberra, ACT, Australia Aurec Human Capital Group Full timeWe are seeking a motivated and customer-focused Level 1 Service Desk Officer to join a dynamic ICT team within the Federal Government. This role is the first point of contact for ICT support and plays a key part in ensuring seamless technology experiences for users.Australian citizens with a Baseline clearance are desirable for this role.About the RoleYou...
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Technical Service Desk
1 week ago
Canberra, ACT, Australia Unisys Full time $60,000 - $80,000 per yearWhat success looks like in this role: Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities...
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Technical Service Desk
7 hours ago
Canberra, ACT, Australia Unisys Full timeWhat success looks like in this role:Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities...
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Technical Service Desk
7 hours ago
Canberra, ACT, Australia Unisys Full timeUnisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can...
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Technical Service Desk
2 days ago
Canberra, ACT, Australia Unisys Full timeUnisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can...
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Service Desk Manager
2 days ago
Canberra, ACT, Australia AUIT Full timeCompany DescriptionAt AUIT, our experience and passion drive us to be the best, and our growth is fueled by our reputation for delivering exceptional service. We offer a wide range of services to meet the diverse IT support needs of various organizations. Our team specializes in managed services, IT support, IT security services, IT project management,...
