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Application Support Analysts/Help Desk Support – Level 1/2 – Federal Government

2 weeks ago

Canberra, ACT, Australia HiTech Personnel Full time $80,000 - $100,000 per year

One of Australia's leading Federal Government departments are looking to engage highly skilled and experienced Application Support Analysts/ Help Desk Support to provide level 2 support to internal and external stakeholders, working closely with associated business areas and technical teams to triage, investigate and resolve incidents. The role can be based in Canberra, with candidates from other states considered. Flexible working arrangements are also available. The successful Application Support Analysts will be offered a 12 month contract with a 12 month extension option

The successful Application Support Analysts/ Help Desk Support will be responsible for, but not limited to:

  • Providing thorough triage, investigation and analysis of issues escalated

  • Reviewing design and functional specification documentation and attempting to replicate in lower environments.

  • Providing high level customer support to Users of the System directly,

  • Work with Level 3/4 Support groups to escalate issues for resolution

The successful Application Support Analysts/Help Desk Support will have experience in the following:

  • Prior experience using Siebel and Salesforce CRMs (or equivalent)

  • Previous experience handling and resolving persistent IT issues and managing changes to IT Systems

  • Demonstrated experience standardising IT support processes and improving overall IT service delivery.

  • Prior experience using Cherwell Service Management/ServiceNow tools (Highly Desirable)

This is a great opportunity with a leading Federal Government Agency to join an established and friendly team The successful Application Support Analysts/ Help Desk Support will be offered a 12-month contract with a 12-month extension option. If you have the required skills and experience, APPLY NOW. Please forward your application to **** quoting reference number LS1912 for more exciting job opportunities go to