Administrator, Practice And Compliance

Sylvanvale Limited is an award winning, not-for-profit service provider that supports over 750 people with disability.
We pride ourselves on assisting individuals, from a range of diverse cultural backgrounds, to live and participate in their community as they choose.
Our brand new, architecturally designed offices are based in the heart of Sutherland, close to public transport, food hubs and gyms
About The Role Full time opportunity.
Your overall responsibility will be to provide quality, client-focused administrative services to the Practice and Compliance Team including the coordination of Learning and Development (L&D) activities, our Restrictive Practices Panel and reporting.
You are the glue that holds the Practice and Compliance team together.
This is a busy team with a wide range of functions and responsibilities.
Being a friendly face and first point of contact for many enquiries combined with a proactive approach to problem solving will help this team meet their KPIs.
You will be the masterful coordinator of L&D events and a key player in working with internal stakeholders to improve attendance at training.
Accurate and timely recordkeeping is an essential part of this role, as is being a super user of our L&D system which includes online training, requiring accurate data entry and reporting.
You will keep on top of expiry dates for Client Behaviour Support Plans and be on top of the nuance of reporting needs across several different systems (NDIS Quality and Safeguards Commission Proda Portal and Department of Communities and Justice Restrictive Practices Authorisation Portal).
Responsibilities include but are not limited to: Planning, booking and organising L&D related events and programs.
Setting up spaces for L&D activities and supporting facilitators with resources and facilities.
Responding and actioning L&D queries via phone and email.
Capturing and recording attendance and evaluation records accurately and in a timely manner.
Lodging recommendations from Investigation reports in the Incident Management System.
Completing reporting in the NDIS Quality and Safeguards Commission as an Authorised Reportable Incident Notifier and Authorised Reporting Officer and tracking in MS Teams.
Coordinate the Sylvanvale RPA Panel and maintain accurate records.
Support the Practice and Compliance Team as required.
About you You are a motivated administrator who will thrive in supporting the team.
You strive for continuous improvement and take pride in delivering high quality services.
You are a great communicator and invest in developing great stakeholder relationships.
You excel in accurate and timely recordkeeping.
Excellent technology capability which includes MS Office application skills.
Focus on process improvement.
Quality driven and high attention to detail.
Positive attitude with an ability to be flexible and adaptable.
Strong ability to calmly coordinate multiple projects simultaneously.
Reporting and data analysis skills.
Experience in the disability sector and knowledge of the NDIS Quality and Safeguards Commission Proda portal and the Department of Communities and Justice Restrictive Practices Authorisation panel is highly advantageous but not essential.
A valid NSW Drivers Licence is essential, and an offer will be subject to a police clearance, a current WWCC and a NDIS Worker Screening Check.
Benefits of working with us 17.5% annual leave loading $15, 900 of your annual salary tax free through generous not for profit salary packaging.
Access to package up to $2,750 for meal and entertainment expenses each FBT year.
Purchase 1 week of extra annual leave annually.
Free confidential counselling services for you and your family.
Leave each day, knowing you have supported people with disability to live their best lives.
Belong to one of Australia's largest not-for-profit disability service providers Apply If making a positive difference in someone's day-to-day life inspires you, we encourage you to proceed with our application process.
Ensure you attach an updated resume together with a cover letter addressing why you are perfect for this role.Attachments:- 20240202 Administrator Practice and Compliance Position Description.pdf