Team Lead- Global Operations

ROLE FUNCTION AND PURPOSE
KEY DUTIES AND RESPONSIBILITIES
- Work alongside the APAC Manager and Global Operations in building an efficient, scalable payments and deals processing operation.
- Ensure payments reach our global clients and beneficiaries in a timely manner with the highest degree of data accuracy and confidentiality.
- Validating payment data, ensuring that all relevant information has been obtained and local routing requirements and regulations are met.
- Build and maintain strong working relationships with internal teams and stakeholders; Work closely with internal units to improve service delivery and workflow efficiency.
- Participate in the settlement process of spot and forward orders adhering to specific client details in an efficient and accurate manner.
- Handle 2nd level escalations in a professional manner.
- Help drive the team's performance to deliver within payment cutoffs and expected Service Level Agreements.
- Deliver results through effective team management, structure, and routine.
- Train and support Operations Associates on a continuous basis and driving a culture of continuous performance
- know and develop the team through coaching and feedback.
- Accountability in managing a team of employees providing effective performance management practices.
- Support management in audit requests, refining procedures, and defining service level agreements.
- Maintain strong working relationships with our existing banking partners.
- Champion data driven decision-making and remove obstacles to optimize the operations
- Leads and encourages the identification, escalation and resolution of potential risks.
- Inspect and challenge risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across processes supported.
- Comply with all applicable policies, standards, guidelines and controls; and
- Ad Hoc projects as requested

EDUCATION AND EXPERIENCE
- Degree/ Diploma in Business, Finance, Economics, or related field;
- 3 + years of previous experience in an administrative and team lead related capacity;
- Experience in the financial/banking industry would be an asset with exposure to and understanding of global payment formatting requirements (major, minor, and exotic markets)
- Experience with SWIFT banking system, payment processing and payment investigations;
- Fully proficient with MS Office (Word, Excel, PowerPoint, Visio and Outlook);
- IT literate with the ability to quickly learn new systems;
- Ability to multi-task, prioritize and work independently under tight deadlines in a fast-paced environment; and
- Ability to work efficiently and accurately with mínimal supervision.

ABILITIES AND ATTRIBUTES
- Team player with a strong customer service focus;
- Exceptional interpersonal, verbal and written communication skills;
- Strong sense of professionalism and customer-service oriented;
- Detail oriented with demonstrated levels of accuracy;
- Highly organized and able to multi-task effectively in a fast paced environment;
- Able to follow policies and procedures and understand operational risks; and
- Proven ability to deliver results within required deadlines.

Our Company & Purpose
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 200 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
**We embrace a culture grounded in five key values**: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" as Corpay and its more than 8,000 employees continue to shape the future of global payments.
Equal Opportunity/Affirmative Action Employer
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