Desktop Support Officer

**Senior Communications Coordinator**
Are you a tech-savvy problem solver with a passion for delivering exceptional IT support? Georgiou Group is seeking a motivated and skilled Desktop Support Officer to join our team. As a leading construction and engineering company, Georgiou Group values innovation, safety, profitability, and strong relationships. If you're ready to contribute to our success and become a valued member of our IT family, read on

**What you'll do (but not limited to)**:

- Triage, assist, and resolve service desk requests using our service desk platform
- Maintain accurate hardware and service tracking through the Service Desk platform
- Create, onboard, and manage user accounts and attributes
- Provide assistance with conferencing and audio-visual hardware support
- Deliver general training and onboarding for staff on ICT systems
- Image, configure, and deploy hardware, including mobile devices, within the region
- Collaborate with vendors for hardware repair and warranty matters
- Assist staff with approved software installations
- Maintain professional competence and use expertise to provide reliable advice and troubleshooting
- Develop and maintain documentation for internal and client infrastructure/systems

**What Georgiou's good at?**
Georgiou is a national building and civil engineering company that prides itself on being 'the best people to work with'. The thing about aiming to be the best people to work with is that we get to work on some of the biggest infrastructure projects across Western Australia, Queensland and New South Wales. We support sustainability and we are committed to positively influence environmental, economic and social outcomes within our operations.
At Georgiou, we create a workplace where people excel and invest in our people through all aspects of their lives. We build teams that reflects the diverse community in which we live and work. We believe in collaboration and sharing experience and knowledge to ensure continued learning and development. Together we will define your continuous professional development and career progression.
Our working environments are fun, safe and innovative. We are always thinking about better solutions and constantly trying to improve. We encourage new ideas and creativity. You will experience an environment where your contribution will be highly valued and where you can really make a difference.

**What you're good at**:

- Proficiency with IT support ticketing and remote access systems
- Experience with Microsoft System Center Configuration Manager (SCCM) and Mobile Device Management System (Intune)
- Familiarity with SharePoint and Microsoft Office (Word, Excel, Outlook).
- Tertiary qualification in an IT-related discipline is preferred
- Minimum one year of experience in a similar desktop support role
- Preferable experience with management software in a corporate environment within the construction industry
- Understanding of core networking principles (TCP/IP, routing, DHCP, DNS, etc.)
- Demonstrable success in customer support and software implementation
- In-depth knowledge of desktop hardware
- Strong written and verbal communication skills
- Quick learner with the ability to adapt to new systems
- Excellent analysis, coordination, and problem-solving skills

**Our best offer**:

- Competitive salary package and access to Georgiou Perks platform providing discounts to a multitude of retailers
- Paid parental leave and flexible work arrangements available
- Family-owned business with family driven values
- The opportunity to work with a diverse and engaged group of people