Employee Relations/Hr Complex Case Management

Overview
Employee Relations/HR Complex Case Management role at CSIRO. Play a key role in resolving complex people matters within Australia's national science agency. This position requires expertise in workplace investigations and complex case management, including misconduct, bullying, harassment, and discrimination.
About CSIRO
As Australia's national science agency, CSIRO solves the greatest challenges through innovative science and technology. For more information, visit CSIRO.au.
The opportunity
Join the Workplace Relations team to manage the end-to-end process of sensitive matters, ensuring investigations are procedurally fair, thorough, and well-documented. You will analyse evidence, prepare investigation reports, and provide practical recommendations. Strong communication and stakeholder engagement skills are essential to guide leaders and employees through complex resolution processes. Experience in government or large, complex organisations is highly regarded.
Your high-level duties
Lead and manage complex workplace investigations into misconduct, bullying, harassment, discrimination and other sensitive matters, ensuring fairness, confidentiality and alignment with CSIRO values.
Undertake evidence-based analysis and prepare clear findings and recommendations, providing accurate, risk-focused advice to senior management.
Collaborate with Centres of Excellence and key stakeholders across CSIRO to draw on subject matter expertise and support effective resolution of cases.
Maintain accurate records and case documentation throughout the lifecycle, ensuring timely administration, reporting, and confidential communication with all parties.
Support the Manager, Case Management in assessing and recommending appropriate courses of action for complex people matters.
Model professionalism, integrity and respect by upholding CSIRO's Code of Conduct, values, and diversity and safety commitments in all work.
Role particulars
Location and office arrangements:
Canberra, Brisbane, Melbourne, Sydney, Adelaide or Hobart. Hybrid working available. Other CSIRO locations may be considered.
Salary:
AU$114,219 – AU$123,605 per annum (pro rata for part-time), plus 15.4% superannuation
Tenure & work schedule:
Indefinite/Full Time
Reference:
Essential criteria
Bachelor's degree (or equivalent experience) in Human Resource Management, Business Management, Industrial Relations, Employment Law, or a related discipline; postgraduate qualifications desirable.
Specialised workplace investigation qualifications and at least five years' experience conducting workplace or regulatory investigations, ideally within government or large complex organisations.
Proven ability to research, interpret and apply legislation, policies, and guidance in ambiguous situations, supporting management through complex and sensitive people matters.
Strong judgement, independence, and risk-based decision-making in handling complex cases.
Excellent written, verbal, and interpersonal skills, including influencing, negotiation, and managing sensitive or high-conflict situations with professionalism.
Commitment to confidentiality, ethical standards, and fostering respectful, collaborative workplace behaviours.
Not sure if you meet all the criteria?
While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. If you are unsure about applying, please contact the person listed in the Position Description.
Setting you up for success
We are committed to a fair, equitable and accessible recruitment process. If you need adjustments to make the process more equitable, please contact
Inclusion and belonging
CSIRO is committed to diversity and inclusion. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted. CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion and a Science in Australia Gender Equity Bronze Award.
Eligibility
Applications are open to Australian Citizens, New Zealand Citizens and Australian Permanent Residents. Appointment to this role is subject to a national police check and may be subject to other security/medical/character requirements.
Child safety
CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.
How to apply
Please apply online and submit a cover letter (maximum 2 pages) and CV that demonstrate your motivation and ability to meet the essential requirements of this role.
Applications close
Sunday 7 September 2025, 11:00pm AEST
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