Customer Sucess Manager

**Company Description**
Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our globally available Commerce Execution Suite includes the Snooper App in the APAC region, an award-winning crowdsourcing solution for retail execution that automates in-store data collection, so our customers are empowered with live data to make better-informed decisions around pricing, product assortment, and promotional activity.
**Job Description** Location of Job**: Sydney, NSW

**Work Location Requirements**:Hybrid, two days on-site in Sydney (Mondays and Thursdays) rest of the week working from home.

**The Role**

As **Customer Success Manager**, you will be responsible for the successful delivery of our clients' campaigns.

You will be managing client relationships and guaranteeing successful customer campaign delivery by providing answers to key business questions around promotional activities, category, range, and overall retail strategy. You will act as a 'maestro', prioritizing our campaign pipeline, defining KPIs to track, supervising our team of consultants and data reviewers, and delivering actionable insights based on data collected by our crowd.

You will play a central role in our Go-To-Market team, guaranteeing you exposure to our most strategic topics and will be working hand in hand with the sales, community management and tech teams.

If you have a deep understanding of the key sales drivers of the FMCG and Retail industry, a flair for relationship management, an analytical mind and thrive in a fast-paced environment, then this role is for you.

**Essential Functions**

As part of your daily duties, you will oversee our clients' campaigns from start to end. This includes:

- Client management: manage your own portfolio of clients; build and maintain positive working relationships with senior client stakeholders.
- Analytics and Insight generation: able to answer clients' strategic questions based on the data captured by our crowd, including both defining the way we collect the data and performing the analytical work required to extract and storyline valuable insights for top tier FMCGs and retailers.
- Project management and delivery: able to juggle multiple complex project requirements to positively impact the P&L of each campaign. You will be monitoring campaign progress and results and take appropriate actions to meet client deliverables and deadlines Your role will involve leading cross-functional teams and collaborating closely with the operations team to deliver exceptional results. By maintaining the highest standards of quality, accuracy, and consistency in our data, you will play a crucial role in maximizing client satisfaction and demonstrating the full capabilities of Wiser.
- Business Development & Growth: You will play a crucial role in ensuring that client expectations are not only met but exceeded. This involves not just maintaining strong relationships, but also proactively identifying opportunities to expand our partnership with each account across new business units, markets, and solutions. Your role requires strategic thinking and exceptional relationship-building skills. As the Customer Success Manager, you will be pivotal in driving client satisfaction and securing recontracting by leveraging these opportunities for growth and collaboration.

**Qualifications**
- Bachelor and or master's degree in business or in a related discipline.
- Full-time and long-term working rights
- Relevant Experience in FMCG or Consulting.
- Excellent business sense and strong analytical skillset to help our clients extract the best insights from the data collected by our Snoopers.
- Knowledge and experience interpreting qualitative and quantitative data sets and deriving relevant insights to solve commercial problems.
- A strong business development and commercial mindset.
- Excellent client leadership capability and confident presentation skills.
- Ability to thrive in a fast-paced and regularly changing environment, juggling with multiple stakeholders and projects.
- Very well structured, organized and ability to multitask as you will be responsible for multiple client campaigns running in parallel as well as the management of your team members.
- Great sense of ownership, personal drive, and autonomy.
- Caring deeply about people, team, and culture.

**Additional Information** Other Duties** - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**EEO STATEMENT** - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimina