Ict Customer Support

2 weeks ago

Sydney, New South Wales, Australia Hall & Prior Health & Aged Care Group Full time

**Hall & Prior Health & Aged Care Group** **is a family-owned aged care provider operating 32 residential aged care homes, with in-home and community care programs in WA and NSW. We believe that our commitment to providing high quality care can make a real difference to the lives of our consumers and their families.**

We are seeking an **ICT Customer Support** **to join our **NSW** ICT **t**eam in Lane Cove, working **full-time**.

Reporting to the **National General Manager ICT** this roving role will provide support of Citrix Apps & Desktop and troubleshooting level 1 and 2 technical issues to the NSW team.

Your well-honed communication, assessment, and problem-solving skills are easily demonstrated when providing excellence in customer service and support to our different stakeholders.

Now... before we set you loose across our Homes and (more importantly) introduce you to our staff, we need to ensure you possess:

- Microsoft environment
- Support of Citrix Apps & Desktop
- Mobile device management (Workspace One)
- Troubleshooting level 1 and 2 technical issues
- Excellence in customer service and support
- Ability to deliver training to employees with varying knowledge and understanding
- Demonstrated time management and organisation skills and ability to coordinate and prioritise referrals
- Interpersonal skills, including written and verbal communication
- Proficiency in the MS operating systems and service desk software
- Experience within the aged care sector highly regarded

Our people are integral to achieving our vision of being a leading aged care provider in Australia. As well as being part of an inspiring and rewarding working environment, the benefits of working for Hall & Prior include a competitive remuneration package, flexible work arrangements, ongoing training and development opportunities and commitment to employee wellness.

As an equal opportunity employer, we encourage people from diverse backgrounds to apply.

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