Ict Customer Support Officer

2 weeks ago

Sydney, New South Wales, Australia Ashdown Consulting Full time

$33.40 - $53.54 p/h + Super
- 6 Month Contract
- Emerton or Quakers Hill

**ICT Customer Support Officer**
**|6 Months |**
**$33.40 - $53.54 p/h + super**
- $33.40 - $53.54 p/h + Super
- 6 Month Contract
- Emerton or Quakers Hill

**About the Company**

This NSW Government agency is a major service provider who strives to deliver

a more consistent and efficient experience within government. This

government agency uses data and behavioural insights to drive improvements

with government and providing services to NSW.

**About the Role**

We are currently seeking to appoint a ICT Customer Support Officer with a large Government agency to provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. This role is for a 6 month contract paying $33.40 - $53.54 p/h + Super located in Emerton or Quakers Hill.

**Key accountabilities include**:

- Diagnose and resolve ICT problems using remote-support tools, phone, and on-site assistance.
- Deliver and uphold ICT support services based on the Department's standards, policies, procedures, and agreed service levels.
- Participate in deploying, maintaining, and enhancing the Department's standardised ICT systems.
- Offer operational technical guidance to NSW public schools and departmental offices, following the Department's ICT technologies, policies, and procedures.
- Help enhance ICT services for NSW public schools and Departmental offices by escalating relevant incidents, requests, and issues.
- Advise principals, managers, and others on the Department's standard ICT technologies and services to support their decisions on effective equipment utilisation.
- Maintain accurate records according to Departmental protocols.

**About You**
- Current Drivers Licence with a good driving history record and willingness to travel as required.
- Previous experience in a similar role.
- Government experience is preferred.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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