Ict Support Officer

1 week ago

Sydney, New South Wales, Australia Total Resource Solutions Full time

Location: Hunter Region, Newcastle, Maitland or surrounds
- Pay Rate: $650 - $750 per day + Super
- Contract Length: 6-months with likely ongoing extensions

**ICT Support Officer - NSW Government**

ICT Support Officer required by a NSW Government department on a 6-month contract with extensions paying up to $750 per day + Super.
- **Location: Hunter Region, Newcastle, Maitland or surrounds**:

- **Pay Rate: $650 - $750 per day + Super**:

- **Contract Length: 6-months with likely ongoing extensions**

**Primary Purpose of the Role**:
The ICT Support Officer will provide technical support for day-to-day operations of the organisation's ICT systems. The role is responsible for the installation, monitoring & maintenance of the organisation's network systems including associated hardware & software.

**Key Accountabilities**:

- Ensure a high level of ICT support is provided to customers, managing expectations & meeting or exceeding defined SLAs
- Escalate performance issues with internal and/or external providers to minimise adverse impact of systems availability on business continuity
- Coordinate set-up activities for computers, printers, multifunction devices, AV equipment & other information systems
- Provide technical administration & leadership to customers on products, systems & configuration

**About You**:

- Demonstrated experience in a similar role providing exceptional customer service & ICT technical support
- Outstanding communication skills & a natural aptitude with assisting customers
- Excellent network, server & workstation diagnostic skills
- Strong working experience with: Windows Server Administration, Microsoft 365 & Exchange as well as cloud hosted systems (Microsoft Azure & AWS)

***

**If you have relevant skills & experience, please submit your latest CV in Word format.**

**Contact**:
Elliot Koroneos - Recruitment Consultant, Total Resource Solutions

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