Ict Customer Support Officer

2 weeks ago

Sydney, New South Wales, Australia Corin Group Full time

Corin Group
ICT Customer Support officer
Location Pymble, Sydney
**Salary**: $75k-$85K
Corin is seeking an ICT Customer Support Officer to provide overall IT Level 1, Level 2 and Level 3 onsite support for all of Corin Australia. This will include both hardware and software support.
All aspects of the role must be compliant with the companies' policies and procedures including the Information Security Management System and the ISO 27001 standard and the Quality Management System and ISO13485 Standard.
The key responsibilities of the ICT Customer Support Officer
- First point of contact and management of new and existing Australian helpdesk tickets including the management and setup of new machines and new team members
- Collaborating with the team in the UK to ensure global IT strategy is developed, implemented, maintained and supported.
- Identify, analyze, troubleshoot & resolve IT problems, incidents & requests
- Manage the efficient and effective maintenance and operation of Corin's infrastructure including but not limited to the installation, configuration & maintenance of local IT infrastructure (i.e. desktop, server, hardware, software, internet, telephony & networking)
- Contribute to the technical strategy and planning of Corin and the supporting projects
- Ensure the correct deployment and maintenance of computer infrastructure processes and procedures are in place and followed and are aligned with the headquarters in the UK
- Perform routine operational & administrative duties (e.g. back up & restore, diagnose software and hardware issues, deployment, documentation) and publish knowledge base articles where possible

The ideal ICT Support Officer
- Qualifications in IT or a related discipline
- 2-3 years' experience in an IT support role
- Proven technology skills - Microsoft (AD, Office/Outlook/Exchange, Azure), Cisco, Networking, Virtualisation (VMWare and Veeam)
- Broad knowledge of IT technologies and systems
- Experience in the implementation of IT projects
- Metrics oriented, a team player with excellent problem-solving skills
- Effective communication and technical writing skills, fluency in English
- High level of initiative, with the ability to work autonomously with mínimal supervision

**Benefits**:

- Salary range between $75k to $85k plus superannuation
- Opportunity for career progression
- Supportive work culture

Corin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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