Junior It Support Technician

An exciting opportunity to work with a highly regarded engineering consultancy
- Flexible Working | Industry Benchmarked Salary Package | Annual Salary Reviews
- Based in our Newcastle office

**The Company**
Northrop Consulting Engineers is an employee owned, multi-discipline consultancy that has been established for over 45 years. We have an open management structure that embodies a diverse, inclusive and flexible workforce for all our employees.

We currently employ over 500+ staff across ten offices in NSW, ACT, QLD, and VIC. We are essentially a people business that grows by creating opportunities for our people to help build the business and their career. When you join Northrop, you join a company that will support you to excel both professionally and personally.

**The Role**
Our busy Newcastle Region is growing and the need for strategic IT thinking is important. An integral role for our business, your role will be to maintain our Information and Technology infrastructure to minimise downtime and increase efficiency, which will allow our staff to focus on their work which is the core of our business.

**Requirements**:

- Maintaining technology hardware and software so our people have adequate tools to achieve their goals.
- Seek innovative and technological efficiencies that are aligned with our strategies.
- Maintain organisation relevance and compliance with a deep comprehension of software requirements and license availability.
- Ensure hardware and systems are up to date, so that we are always current and secure.
- Uphold staff satisfaction and reduce downtime.
- Ensuring a reliable and fast networking infrastructure suitable for high performance engineering software.
- Working closely with the IT Teams and supporting other offices in delivering a standardised operating setup..
- Experience in a similar role and environment.
- Tertiary qualifications in IT.
- Experience in a support desk IT role.
- Security management including managing remote access from multiple sites.
- Knowledge of LAN and WAN technologies.
- The ability to multitask and prioritise requests, taking responsibility for tasks and delivering appropriate solutions.
- System documentation, including production of user manuals, procedures and guides
- Excellent verbal and written communication skills.
- Initiative and the ability to work with mínimal supervision.
- High work standards and attention to detail, ensuring quality and accuracy for all tasks.
- Reliability, capable of working well with people at all levels.
- Strong customer service orientation with a proactive and helpful approach.
- Experience preferred in the use and management of the following software platforms:

- Office365/Exchange Online
- Active Directory
- Windows Server 2008/2012
- Microsoft SharePoint
- VoIP technologies and advanced IP telephone switching and routing technologies
- Autodesk AutoCAD and Revit

**What does working at Northrop look like to you?**
At Northrop we understand that the key to success is our people. Together we are creating a workplace that values an inclusive culture. We are proud of our family feel and collaborative working environment.
- We practice flexible hybrid working and are open to discussions about what that means for you
- Benchmarked salary package with annual salary reviews
- Flexible working hours
- Paid parental leave (primary carer, maternity and partner leave)
- Salary income protection insurance
- We offer alternative public holiday leave for those needing to substitute another day for a public holiday to celebrate a religious belief, etc.
- Respectful, supportive and collaborative culture
- We Empower: Mentoring programs, internal and external training and monthly career development/one-on-ones

**Applying**
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Northrop is an equal opportunity employer.

**No agencies please. Applications are sought from direct applicants only