Junior IT Support

2 weeks ago

Newcastle, New South Wales, Australia Simon Curwood Jewellers Full time
Overview

As our SCJ Junior IT Support, you'll play an important role in ensuring the delivery of exceptional support to our valued team. In this role, you'll handle inquiries with care and efficiency, proactively resolving issues.

You'll join a diverse, collaborative team where you will feel valued, respected, supported and can bring your authentic self to work every day.

The Position

We are looking for a Junior IT Support Technician to join our dynamic team and grow with our business. The position is permanent part-time 2 days / week (Tuesday & Thursday).

You will work closely with each retail Store Manager providing general IT hardware, software and networking support as well as working on industry leading new technology.

You will be responsible for:

  • Providing first line technical support to retail stores
  • Actively responding to and actioning all requests received for IT support via remote dial-in, in-person and or by phone
  • Logging, actioning and escalating incidents as required
  • General IT and technology support, including troubleshooting hardware and software issues
  • Communicating effectively with various stakeholders to offer feedback and take advice constructively to build the best possible and industry leading technology platform
  • Ongoing admin and maintenance of POS and other systems
  • Delivering IT projects within agreed timeframes
  • Developing strong working relationships with Store Managers, Assistant Managers and Head Office team being sought out as an IT expert within the business
About you

You live locally—this is an on-site technical position located at our Kotara Head Office;

  • Clear verbal and written communication skills for phone, email and face to face support
  • Possess great problem-solving skills for troubleshooting and recommending solutions
  • Be proficient with various software, especially email, spreadsheets and excel
  • Have experience in IT hardware and networking support, with Windows & iOS
  • Root cause analysis and systems improvement approach to solutions
  • Possess the ability to coordinate and collaborate with external technology partners
  • Flexibility with hours and availability when required
  • Strong problem-solving skills and attention to detail
  • Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks
About Us

Simon Curwood Jewellers are the largest custom Jeweller in Australia. We offer premium quality, ethically sourced diamonds and a luxury experience – we strive to ensure consistency and luminosity with each carefully curated and designed individual piece.

We value leading industry knowledge, experience, and attention to detail. When it comes to custom designed jewellery, we understand each vision is special and unique. That's why our team are dedicated to delivering the upmost care and precision to transform the ideal engagement ring from a dream to reality.


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