Administration Officer

2 weeks ago

Gold Coast, Queensland, Australia Right At Home Full time

**Description**:
**Opportunity for Administration Officer**
- Join a progressive and fast growing Commercial Care organisation
- Enjoy a challenging role with plenty of variety and reward
- Make a meaningful contribution to our community
- Have a flexible work-life balance

Right at Home, a leading global home care provider with over 500 offices around the world, is currently seeking a strong admin assistant to join our team. This role will support our West Coast branch and thrive on working in a close-knit team. Our services include: aged care, disability care, nursing care and more.

The successful applicant will be assisting with the following
- Answer all incoming and outgoing calls and direct them to the relevant person
- General day to day administration of the office
- Assisting the management team with their filing and administration tasks
- Deal with inquiries in a timely manner and/or take appropriate follow-up action;
- Scheduling, planning and organising care worker workloads to meet both customer and business needs;
- Review refine and improve introduced rosters whilst maintaining budgets
- Maintain consistency of service to customer in terms of service time and care worker
- Roster day to day urgent situations as they arise in a timely manner
- Resolve issues and problem solve in a fast paced environment to meet client/business needs
- Work within deadlines
- Be part of the oncall team roster to receive sick call.

**Qualifications**:

- Intermediate Microsoft office skills
- Good communication skill and telephone etiquette

**Preferred Skills**:

- Experience using a client information management system, highly desirable Visual Care
- Systems orientated
- Previous experience scheduling/matching care workers to clients within their home
- Strong time management and organisational skills
- Ability to develop/implement and evaluate organisational and client focused documentation and systems.
- Ability to create and promote a positive and supportive culture where all staff are valued
- Ability to problem solve, work within deadlines and think outside the box

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