Customer Care Manager

6 days ago

Brisbane, Queensland, Australia Assure Programs Full time

Assure Programs, one of Australia's leading workplace mental health organisations, is looking to add a workplace wellbeing professional to the team in the role of Customer Care Manager.

**The Role**

This is a values-driven opportunity to work as a brand advocate, building our customer base, taking care of both new and existing customers, and ensuring excellence in customer service and relationship management. As the primary point of contact for a portfolio of customers, you will provide expert consultancy advice on all aspects of Assure's products and services and developing and executing account management plans aligning with specific customer requirements.

You will support business development opportunities and be responsible for the promotion and consultancy of highly professional, innovative and engaging workplace wellbeing solutions.

This role is a full-time permanent role, based in Brisbane and covering a dedicated geographical area that includes regional Qld. Travel will predominantly be within the Brisbane area.

**When you join our team, we offer you**

FLEXIBLE WORKING AND VARIETY

Spend time in the office (3 days per week), working from home, visiting organisations, and travel (when required). We aim to practice what we preach and take an individual approach to managing job demands and individual balance.

PROFESSIONAL DEVELOPMENT

Join a supportive team and enjoy both personal and professional benefits from belonging to a leading global organisation.

**What will make you successful**
- Experience in B2B relationship management and customer advocacy, ideally in the provision of EAP, wellbeing, leadership, HR or organisational development services,
- Demonstrated experience in identification and conversion of business development opportunities.
- Demonstrated experience working in a fast-paced, high-performing environment and in achieving KPIs
- Personal and professional presence, integrity, business ethics and credibility to positively contribute to the operating culture of Assure and our customers

**Assure are a part of the APM Group**

We're a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

**Ready to Join?

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