Front Office Manager

**We Put the World on Vacation**

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**The Sebel Bowral Heritage Park**, managed by Accor Vacation Club, is nestled close to Bowral Town Centre in the picturesque **Southern Highlands**. With **stylish apartments** and proximity to Bowral's boutique shopping and dining scene, it offers an **ideal retreat for relaxation or exploration.**

Join our team as a **Front Office Manager** and lead a dedicated team to deliver exceptional guest experiences while ensuring seamless front office operations. Take charge of supervising, training, and supporting our front office personnel, maintaining the highest standards of service and professionalism. This role provides a platform to showcase your leadership skills and make a significant impact on guest satisfaction.

**WHAT YOU WILL BE DOING**:

- **Lead**and **mentor** the front office team to provide **outstanding customer service.**:

- Handle guest inquiries, and special requests with efficiency and professionalism engaging in effective service recovery when required.
- Coordinate guest arrivals and departures, ensuring seamless room allocations.
- Collaborate with housekeeping & maintenance services to ensure requests are actioned efficiently.
- Manage reservations, including group bookings, with precision and attention to detail.
- Participate in management meetings and stay updated on industry trends and best practices.

**YOUR EXPERIENCE AND SKILLS INCLUDE**:

- **Previous front office experience** with a proven track record of delivering exceptional customer service.
- Strong work ethics, flexibility, and a **supportive attitude**towards team members.
- **Self-motivation** and ability to **thrive in a fast-paced environment.**:

- **Adaptability**and **initiative** to quickly adjust to changing processes and demands.
- Excellent computer skills, including proficiency in Microsoft Office, especially Excel.
- Availability to work a rotating roster of weekdays, weekends, and public holidays.
- Numerical proficiency and a strong focus on providing **top-notch customer service**.

**WHAT IS IN IT FOR YOU**:

- Work Your Way in the majestic southern highlands of Bowral**, NSW in a Full-Time position.**:

- Dive into **personalised training** from day one and launch your career with Accor Academy - our very own learning & development platform.
- Unlock **worldwide benefits**on accommodation, dining, lifestyle & more.
- Thrive in an **engaging**and **collaborative**team environment where your brilliance is celebrated, and your ideas are valued.
- Enjoy a personalised reward & recognition program and experience the **Benefits Your Way.**

**Where Memories Start with You**

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.