Program Manager, Business Operations

This role is based out of Sydney AU.
Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service.
WW Amazon Business Operations is building the operations and supply chain solutions that will enable AB's rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require.
As an early team member in AB AU, you will be involved in helping re-imagine what a B2B supply chain should look like and playing a key role in the technology that will power our supply chain.
We are looking for Program Managers in AU with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional and technology projects and programs.
These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes.
Cross-team coordination, project management and executive presentation skills are essential.
This role will provide a great opportunity to build the foundations of Amazon's B2B supply chain in AU, and will work extensively in launching features in the complex last mile delivery space.
Key job responsibilities

• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations

• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver

• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics

• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions

• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources

• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.
)

• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)

• Work with program managers and business leaders to communicate and impact critical business initiatives

• Develop, implement, and govern KPI reporting for portfolio programs, providing visibility to milestones, and performance.

• Engage other Amazon business units globally to share best practices and improve processes for Amazon Business operations

• Create, communicate, and manage budget for projects
A day in the life
You'll partner with operations leaders to develop strategic initiatives, analyze data-driven insights, and guide program implementation.
You'll facilitate cross-team collaboration, mentor program managers, and present recommendations to stakeholders.
Your work will directly impact how businesses receive their products and shape the future of delivery operations.
About the team
We are a collaborative team focused on reimagining supply chain operations for business customers.
Our mission is to create seamless delivery experiences through innovative solutions.
We value diverse perspectives and foster an environment of continuous learning and growth.
Learn More about Amazon Australia- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 5+ years of communicating with and presenting to executive and senior audiences experience
- Master's degree in supply chain, business, engineering, finance or related technical or quantitative field
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content/en/how-we-hire/accommodations for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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