Hospitality Experience Manager

2 weeks ago

Melbourne, Victoria, Australia Chandon Australia Full time

We are passionate, because our mission excites us. At CHANDON, we craft exceptional sparkling wines and experiences based on the celebration of communities. We care about making our wines the best. We are bold, because from day one we have been committed to finding new and unexpected opportunities, people and methods.

At CHANDON, we stand for our values of diversity and inclusion, courage and collaboration within our cross-cultural community. We are proud to be part of the Sparkling Wine Maison of the LVMH Group, with wineries in Argentina, Brazil, California, Australia, China and India, the sun never sets on CHANDON.

**About the Role**

We're seeking a hospitality leader, who exemplifies our heart of hosting, to shape and deliver a rich and diverse range of experiences. Working at our beautiful Yarra Valley winery, our Hospitality Experience Manager will drive the execution of hospitality across restaurant, lounge bar and private functions, ensuring all hosting meets our exceptional standards.

Reporting directly to the Hospitality Operations Manager, duties of this position include:

- Providing, maintaining and managing an exceptional standard of service and quality across all areas of hospitality;
- Leading the operations on the floor and supporting in Hospitality department planning, development of new F&B experiences, training for front of house staff, and other areas such as visuals and stock management;
- Identifying sales growth opportunities across all hospitality areas and retail and improvements of front of house procedures;
- Guiding, motivating, and mentoring a dedicated front of house team.

**Criteria**
To be part of our team, show us:

- Proven track record in a similar role in a premium environment;
- Bachelor of Hospitality or equivalent education in Hospitality, Tourism or Retail would be advantageous;
- You are passionate about wine and food with natural leadership qualifies;
- An eye for detail with excellent communication,
- A driven and consumer-centric individual;
- Availability to work weekends and weekdays.
- Domaine Chandon Australia is proud to celebrate our differences and communities. Our priority is to attract, support and retain individuals
- irrespective of gender, age, religion and sexual orientation._

**Benefits & Application**

You will join a friendly, dedicated and professional team. We offer a competitive annual salary plus annual bonus and wine allocation. A comprehensive induction and training program will be provided, in addition to discounted retail benefits and a Health and Wellbeing Subsidy.

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