Campaign Delivery Manager

1 week ago

Melbourne, Victoria, Australia Myer Full time

Overview
MYER is looking for aCampaign Manager - Engagement Deliverywho will be responsible for executing and optimising Myer's personalisation strategy across key owned channels, including email, SMS, app, web, and in-store.
This role leads a team of specialists, ensuring that personalised communications are delivered accurately, on time, and in line with Myer's customer engagement strategy to drive customer satisfaction and commercial impact.
About the role
Provide coaching, support, and development to team to deliver operational excellence.
Foster a collaborative, high-performance culture while implementing a continuous improvement mindset across campaign execution processes.
Strong attention to detail, a commitment to quality, and a passion for customer engagement.
Execute the personalisation program of work across eDM, SMS, App, Web, and in-store channels.
Ensure communications are delivered in a timely, accurate, and personalised manner.
Continuously optimise processes and strategies to enhance the effectiveness of the program.
Implement a test-learn-optimise approach to continuously enhance program performance.
Analyse data and feedback to drive actionable insights and optimise future campaigns.
Develop and maintain reporting frameworks to track the success of the personalisation program.
Provide regular updates to senior management on key performance metrics and program impact.
Utilise data-driven insights to inform decision-making and strategic planning.
About you
Extensive experience in a similar role, specialising in personalization and campaign delivery.
Experience (preferred) in retail or eCommerce.
Demonstrated experience managing and leading a team of high performing individuals.
Proficiency in marketing automation tools, CRM, and customer data platforms.
Strong project management skills, able to prioritise and manage multiple initiatives in a fast-paced environment.
High level of proficiency with MS Office Suite (Excel, PowerPoint, Outlook).
Demonstrated ability to create, present, and communicate business insights and strategies to stakeholders, including senior management.
Strong problem-solving and critical thinking skills, with experience in designing customer journeys and processes based on data insights.
Customer-first mentality, ensuring all strategies and communications are aligned with customer needs and perspectives.
Benefits to you
Generous team member discounts on all Myer products, including team-member exclusive discounts.
Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work.
A supportive leadership and team network to set you up for success.
Career growth and succession opportunities across the business.
Other details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Marketing
Industries: Retail
Referrals increase your chances of interviewing at MYER by 2x.
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