Claims Case Manager

Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge. GROW Inc might just be that for you
So, who is GROW Inc?
Founded in 2016, we're the Australian FinTech success story you probably haven't heard about. We're solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90's computing.
How are we doing it?
We're solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We're making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.
We're rebels with a cause. We're authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day
Job Description
Ensure claim work items are completed within agreed SLAs and communicate any potential SLA risks ahead of time for corrective action to take place
Claims Case Management: Accountable for accurate management of own claim portfolio, ensuring compliance with SLAs, and adherence to business rules, life code, SIS Act and super code regulations.
Team Quality Assurance – Perform quality assurance tasks and conduct end-to-end claim reviews to ensure proficient and accurate case management within the team. Take ownership of providing coaching to administrators to address any identified quality gaps.Incident Management - Ensure incidents are reported within SLA timeframes to your leader and when requested assist with incident remediation
Complex enquiries - Take ownership of complex enquiries raised both internally and externally (client and/or insurer) , ensuring they are answered within agreed SLA'sStandard Operating Procedures (SOPs)- Provide subject matter expert (SME) input for SOPs and ensure all SOP actions are completed within agreed timeframes.
Complaint management – When requested, provide support in complaint management activities with internal and external stakeholders related to Insurance Claims and RG271
Training Facilitation - Collaborate with our training and development team to facilitate and/or support training sessions for the claims administration team. Take ownership of ensuring that all training sessions are effectively planned, organized and delivered to meet the team's learning objectives
Additional Information
Why you'll love working at GROW
ME Days - Take an additional 3 days of leave off per year for wellnessBirthday Leave - Take an extra day off per year on your birthdayEmployee Share Option Program - our success is your successParental Leave – we provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)Community give back days - organised by usLearning & Development Budget - up to $500 per year to use on your own developmentHybrid Work Arrangement - We have a true hybrid arrangementExciting Discounts - Think movie tickets, gift cards & even electronicsLooking for a job can be stressful and we don't want you agonising over the wording of your cover letter, so don't include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don't meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team
We are a Circle Back Initiative Employer – we commit to respond to every applicant