
Claims Case Manager
2 days ago
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge. GROW Inc might just be that for you
So, who is GROW Inc?
Founded in 2016, we're the Australian FinTech success story you probably haven't heard about. We're solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90's computing.
How are we doing it?
We're solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We're making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.
We're rebels with a cause. We're authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.
Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge. GROW Inc might just be that for you
So, who is GROW Inc?
Founded in 2016, we're the Australian FinTech success story you probably haven't heard about. We're solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90's computing.
How are we doing it?
We're solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We're making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.
We're rebels with a cause. We're authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.
Ensure claim work items are completed within agreed SLAs and communicate any potential SLA risks ahead of time for corrective action to take place
Claims Case Management: Accountable for accurate management of own claim portfolio, ensuring compliance with SLAs, and adherence to business rules, life code, SIS Act and super code regulations.
- Team Quality Assurance – Perform quality assurance tasks and conduct end-to-end claim reviews to ensure proficient and accurate case management within the team. Take ownership of providing coaching to administrators to address any identified quality gaps.
Incident Management - Ensure incidents are reported within SLA timeframes to your leader and when requested assist with incident remediation
- Complex enquiries - Take ownership of complex enquiries raised both internally and externally (client and/or insurer) , ensuring they are answered within agreed SLA's
Standard Operating Procedures (SOPs)- Provide subject matter expert (SME) input for SOPs and ensure all SOP actions are completed within agreed timeframes.
Complaint management – When requested, provide support in complaint management activities with internal and external stakeholders related to Insurance Claims and RG271
- Training Facilitation - Collaborate with our training and development team to facilitate and/or support training sessions for the claims administration team. Take ownership of ensuring that all training sessions are effectively planned, organized and delivered to meet the team's learning objectives
Why you'll love working at GROW
- ME Days - Take an additional 3 days of leave off per year for wellness
- Birthday Leave - Take an extra day off per year on your birthday
- Employee Share Option Program - our success is your success
- Parental Leave – we provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)
- Community give back days - organised by us
- Learning & Development Budget - up to $500 per year to use on your own development
- Hybrid Work Arrangement - We have a true hybrid arrangement
- Exciting Discounts - Think movie tickets, gift cards & even electronics
Looking for a job can be stressful and we don't want you agonising over the wording of your cover letter, so don't include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don't meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team
We are a Circle Back Initiative Employer – we commit to respond to every applicant
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionFinance
- IndustriesIT Services and IT Consulting
Referrals increase your chances of interviewing at GROW Inc by 2x
Sign in to set job alerts for "Claims Case Manager" roles.Melbourne, Victoria, Australia 4 days ago
Melbourne, Victoria, Australia 3 days ago
Senior Claims Specialist – High Value and Complex ClaimsMelbourne, Victoria, Australia 4 days ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Trainee Case Manager - Workers CompensationMelbourne, Victoria, Australia 1 week ago
Ravenhall, Victoria, Australia 18 hours ago
Keysborough, Victoria, Australia 1 week ago
Technical Manager - Workers CompensationMelbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 6 hours ago
Melbourne, Victoria, Australia 1 week ago
Senior Claims Specialist - Workers CompensationMelbourne, Victoria, Australia 2 months ago
Expression of Interest - Senior Claims Service Consultant 2025Melbourne, Victoria, Australia 17 hours ago
Melbourne, Victoria, Australia 2 weeks ago
Senior Claims Specialist - Workers CompensationMelbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Eligibility Officer - Workers CompensationMelbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 3 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Claims Case Manager
3 hours ago
Melbourne, Victoria, Australia beBeeClaims Full time $120,000 - $140,000Case Manager SpecialistIn this role, you will be responsible for managing a caseload and implementing interventions to achieve optimal recovery and return-to-work outcomes. To succeed in this position, you must apply advanced case handling skills with strong stakeholder management.Key ResponsibilitiesDevelop a strategic approach to case management.Evaluate...
-
Case Manager, Claims Care
4 weeks ago
Melbourne, Victoria, Australia AustralianSuper Full timeJoin to apply for the Case Manager, Claims Care role at AustralianSuper3 weeks ago Be among the first 25 applicantsJoin to apply for the Case Manager, Claims Care role at AustralianSuperJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have...
-
Case Manager, Claims Care
3 weeks ago
Melbourne, Victoria, Australia AustralianSuper Full timeJoin to apply for the Case Manager, Claims Care role at AustralianSuper3 weeks ago Be among the first 25 applicantsJoin to apply for the Case Manager, Claims Care role at AustralianSuperJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have...
-
Claims Case Manager
1 day ago
Melbourne, Victoria, Australia GROW Inc Full time1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge. GROW Inc might just be that for youSo, who is GROW Inc?Founded in 2016, we're...
-
Claims Case Manager
2 days ago
Melbourne, Victoria, Australia Grow Inc. Full timeWhether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for youSo, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're solving big problems in the...
-
Senior Case Manager, Claims Care
3 days ago
Melbourne, Victoria, Australia AustralianSuper Full timeJoin to apply for the Senior Case Manager, Claims Care role at AustralianSuper1 day ago Be among the first 25 applicantsJoin to apply for the Senior Case Manager, Claims Care role at AustralianSuperAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have...
-
Case Manager
2 weeks ago
Melbourne, Victoria, Australia Robert Walters Full timeJoin to apply for the Case Manager (Death Claims) role at Robert Walters1 day ago Be among the first 25 applicants Join to apply for the Case Manager (Death Claims) role at Robert Walters In this role, you are not just handling claims; you are guiding people through the intricacies of insurance with compassion and expertise.As a Case Manager, you will manage...
-
Case Manager
2 weeks ago
Melbourne, Victoria, Australia DXC Technology Full timeJoin to apply for the Case Manager - LTM - Workers Compensation role at DXC Technology 1 week ago Be among the first 25 applicants Join to apply for the Case Manager - LTM - Workers Compensation role at DXC Technology ResponsibilitiesAs a Long Tail Case Manager responsible for managing claims beyond 78 weeks in workers' compensation, your role becomes...
-
Case Manager
3 weeks ago
Melbourne, Victoria, Australia HAYLO People Full timeJoin to apply for the Case Manager role at HAYLO People2 days ago Be among the first 25 applicantsJoin to apply for the Case Manager role at HAYLO PeopleHAYLO People are experts in Personal Injury and General Insurance recruitment.We are partnered with a specialist claims management firmdedicated to supporting Australians affected by mis-sold add-on...
-
Case Manager
3 weeks ago
Melbourne, Victoria, Australia Robert Walters Full timeJoin to apply for the Case Manager (Death Claims) role at Robert Walters1 day ago Be among the first 25 applicantsJoin to apply for the Case Manager (Death Claims) role at Robert WaltersIn this role, you are not just handling claims; you are guiding people through the intricacies of insurance with compassion and expertise. As a Case Manager, you will manage...