Client Service Officer

5 days ago

Sydney, New South Wales, Australia Ashdown Consulting Full time

$35 p/h + Super
- 2 Month Contract
- Maroubra

**Client Service Officer | 2 Month Contract | $38.85 P/H inc. Super**
- $35 p/h + Super
- 2 Month Contract
- Maroubra

**About the Company**

Join this Government Agency and be a part of a team directly impacting the lives of over 800,000 individuals annually, with outreach to a further million through community-based programs. Their mission is to empower individuals, families, and communities to thrive, fostering inclusive environments where everyone can reach their full potential, and break the cycle of disadvantage and create lasting positive change.

**About the Role**

As a Client Service Officer specialising in Housing and Community Support, you will provide essential guidance and management services to applicants, tenants, and stakeholders. Your role will be pivotal in assisting clients to secure housing options, manage tenancies successfully, and foster community engagement.

**Key accountabilities include**:

- Provide personalized advice and support to clients and their advocates regarding housing options, ensuring alignment with relevant legislation and policies.
- Collaborate with internal specialists and external service providers to address additional support needs identified during client interactions.
- Manage tenancies effectively, assisting clients in maintaining successful living arrangements.
- Contribute to community participation initiatives, fostering cohesive neighborhoods and empowering communities.
- Maintain confidentiality, accuracy, and integrity in managing client information.
- Monitor property conditions and coordinate maintenance and modifications to meet client requirements.

**Key Challenges**:

- Engage with clients facing complex support needs in both home and field settings.
- Prioritize and manage workloads efficiently to meet demanding deadlines.
- Navigate conflicts and manage expectations of clients and their advocates within a human services environment.
- Address and manage instances of antisocial behavior effectively.

**About You**
- Proven experience in client service or community support roles.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and manage conflicting demands effectively.
- Empathy, resilience, and a commitment to fostering positive change in communities.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly Rated 4.9/5 on Google Reviews with over 1200 5
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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