Client Service Officer

2 days ago

Sydney, New South Wales, Australia Ashdown Consulting Full time

$35 p/h + super
- 3 month contract
- Parramatta

**Client Services Officer | 3 month contract**
***
**| $38.67 p/h**
**Incl. super**
- $35 p/h + super
- 3 month contract
- Parramatta

**About the Company**

This NSW Government agency uses data and behavioural insights to drive improvements with government and provide services to NSW. We are looking for someone to start ASAP on a 3 month contract paying up to $35 p/h + Super located in Parramatta working 9AM - 5PM, Monday - Friday.

**About the team**

The Team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.

**About the Role**

We are currently seeking to appoint a Client Services Officer with a leading NSW Government agency to deliver high quality services to

customers that are reliable, timely and are consistent.

**_Key accountabilities include:_**
- Deliver high quality, consistent, empathetic and
timely services to clients that are consistent
- Ensure a coordinated approach to client matters by
working closely with team members.
- Actively listen to the concerns and enquiries of
clients and stakeholders and work to resolve issues
across the different business streams.
- Utilise the required systems and processes to
support the management of client matters and
actively suggest improvements.
- Escalate complex matters and substantial
complaints to the Senior Client Service Officer or
Principal Client Service Officer, as required.

**About You**:

- Basic level computer and telephony skills
- Financial exposure, preferably in an insurance background.
- Excellent written and verbal skills
- 2 years experience in a call center environment

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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