Front Office Agent The Star Grand

1 week ago

Sydney, New South Wales, Australia The Star Entertainment Group Full time

**About Us**

The Star Entertainment Group's vision is to be Australia's leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group's properties across Sydney, Brisbane and the Gold Coast are world-class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

**About the role**

**We are currently looking for full time available to do night shifts across Monday - Sunday or 4 days a week to work on a part time basis**
- Provide an efficient and timely check-in and check-out
- Assist with guest bookings and enquiries.
- Accurate process of payments (e.g. upfront room payment, mini bar & In Room Dining cost).
- Receiving and recording reservation requests.
- Resolving customer service queries with diplomacy and tact.

**About You**

The successful applicant will have:

- Previous guest service working experience
- Strong passion to build a career in hospitality.
- Administration, problem-solving skills and attention to detail highly regarded.
- Previous experiences with Opera
- Bilingual/Multilingual is advantageous

**Our Benefits**
- FREE buffet meal at our back of house staff dining room
- 30% Discounts across award-winning restaurants
- Discounts on accommodation in our luxury hotels
- Paid Parental leave from Day 1, Secondary Carer's leave also on offer
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Lifestyle discounts including gym memberships and laundry services
- Discounted staff parking every day including weekends and late nights
- Paid training, ongoing career development opportunities

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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