Guest Service Agent

1 week ago

Sydney, New South Wales, Australia Event Hospitality & Entertainment Limited Full time

Posted Wednesday 9 July 2025 at 2:00 pm Expires Thursday 31 July 2025 at 1:59 pmTitle: Guest Service AgentPosition Overview:To anticipate and meet the needs and desires of the hotel's guests, to ensure that guests' room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel.Our Vision is being leaders in creating experiences and properties that escape the ordinary.Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities.
We do this by living our values of empowerment, possibilities and community.
We achieve our Vision and Purpose by delivering on our goals and values.Our GoalsGrowing revenue above marketBusiness transformationOur ValuesEmpowerment: We make it happenPossibilities: We evolve and innovateCommunity: We make the connectionKey AccountabilitiesAnticipate and attend to the guest's needs and desires immediately.Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.Process daily guest transactions and accounts accurately and efficiently.Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel's rooms are properly prepared for arriving guests.Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest's wishes.Promptly action all guest messages and facsimiles.Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.Be fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area.Have a full working knowledge of all current room rates and packages available at the Hotel.Book, update, amend and file all reservations accurately and in a timely manner.Participate in all rostered theoretical and on-the-job training sessions.Comply with all of the hotel's operational policies & procedures.Maintain a clean & safe working environment.Have a full knowledge of, and practice all of the hotel's established workplace health and safety guidelines (WH&S).
Adhere to all established cashiering policies and procedures.Ensure the protection and maintenance of all operating equipmentComplete all assigned opening and closing duties.Give assistance to the telephonists and back office personnel when required.

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Capella Hotel Group Full time

    Sydney, NSW, AUSHourlyFull TimeAbout Capella Hotels and Resorts.Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Ihg Hotels & Resorts Full time

    Join to apply for the Guest Service Agent role at IHG Hotels & Resorts3 days ago Be among the first 25 applicantsJoin to apply for the Guest Service Agent role at IHG Hotels & ResortsInterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next stepAs a Guest Service Agent, you will...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Mercure It Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Voyages Indigenous Tourism Full time

    Relocate to Ayers Rock Resort, NT for a once in a lifetime experience.- Small town, big community feel with staff pool, gym and weekly activities.- Affordable accommodation, shift meals, resort discounts to cut cost of living.- An Epic Icon needs an Epic Team_Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a **Guest...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia beBeeGuestService Full time $60 - $90

    Job Title: Guest Service Agent">This role is ideal for individuals who enjoy interacting with people and providing exceptional service. As a Guest Service Agent, you will be responsible for managing arrivals and departures of guests, providing excellent customer service by responding to requests efficiently and courteously.">Key responsibilities include...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $60,070 - $70,070

    Guest Service Agent JobPan Pacific Hotels Group, a global hospitality leader, is seeking an experienced Guest Service Agent to join their team. The role involves providing exceptional care and hospitality to guests throughout their stay.The ideal candidate will have strong communication and listening skills, with the ability to build rapport with team...

  • Guest Service Agent

    3 weeks ago

    Sydney, New South Wales, Australia MERCURE IT Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    3 weeks ago

    Sydney, New South Wales, Australia MERCURE IT Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Pro-Invest Careers Full time

    About Us:Pro-invest Groupis a leading global asset management firm specializing in real estate and hotel development across Australia and New Zealand. We proudly partner with world-renowned brands such as Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel. At Pro-invest, we believe in creating unique guest experiences, and we are looking for...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Hotel Urban St Leonards Full time

    Located on Sydney's North Shore, Hotel Urban St Leonards offers boutique-style hotel accommodation with modern amenities. The hotel is conveniently located, walking distance to public transport providing easy access to Sydney city centre.Hotel Urban requires a Guest Service Agent with an outgoing personality who is willing to walk the extra mile and able to...