Duty Manager

1 week ago

Sydney, New South Wales, Australia Club Central Hurstville & Menai Full time

We are looking for a **full time** **experienced Duty Manager **ready to take the next step in their career. This truly is a great opportunity for someone looking for a career in Hospitality Management

**The main duties of the role include**:

- Provide leadership, direction and support to the operational teams to ensure the highest levels of customer service is being delivered
- Coordinate rosters, delegate tasks and breaks
- Provide feedback to staff on their performance and manage performance concerns
- Support training, onboarding and coaching of new starters and existing staff
- Lead a 'Safety first' culture by following all policy, procedures and reporting to ensure compliance at all times
- Monitor and respond to service levels - received goods, response times, service quality, food production - and assist where appropriate
- Trouble shoot, problem solve and implement solutions to ensure a positive customer experience and outcomes
- Conflict Resolution and management of complex operational issues
- High level knowledge & experience of Club operations and guiding legislation - support and training provided

**To succeed in this role you will have**:

- A 'Can Do' attitude that thrives in a fast paced and diverse environment
- At least 12 months experience managing a team
- Exceptional communication skills
- Exceptional grooming and presentation skills
- Possess a high degree of discretion, integrity and confidentiality
- Flexibility and availability to work across the operating hours of the Club and be able to work a rotating shift roster year round.
- Possess an RSA (Responsible Service of Alcohol) & RCG (Responsible Conduct of Gaming) competency card or willing to obtain

**You will shine as a leader and bring strengths in one or more areas of operations, along with a willingness to develop and grow in all skill areas**
**Aside from this awesome career opportunity, we also offer**:

- Salary starting at $85,000 with an annual review after 12 months
- Flexible roster
- Health & Wellbeing benefit
- Full corporate uniform
- Free manager meal
- Ongoing training and development opportunities
- Volunteering opportunities
- Free Flu vaccinations & Health checks
- An awesome team and great culture

**Club Trading Hours** at Menai are: Sunday to Wednesday 10am to 12am, Thursday 10am to 1am and Friday and Saturday 10am to 2am.

**Company Advocacy**:

- Promote an environment founded on ICC Group values: Human Dignity, Cohesion, Accountability, Community Mindfulness, Integrity.
- Advocate ICC Group in all dealings with guest and colleagues and present a professional image in all dealings with the public, suppliers, and regulators.

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