Customer Banking Specialist

Customer Banking Specialist - Esperance 33.75hr/wk
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You're a passionate customer service professional
We are enhancing the financial wellbeing for our customers
Together we're delivering outstanding customer experiences
You will be joining one of our Multi Channel Branches
The roster for this role is 8.30am - 4pm Monday to Friday
What is a Multi Channel Branch?
Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
More specifically, you will:
Assist customers with general banking transactions, answering questions and queries
Build a personal connection with customers through meaningful conversations face to face and through our direct channels
Work with customers to use our in-branch technology and digital banking options
Complete Financial Health Checks to assess customers' financial needs
Process applications for personal loans, credit cards and associated products
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
Be provided with continuous training and development to support your career aspirations
We're interested in hearing from people who have:
A passion for delivering outstanding customer service with every interaction
The ability to have great conversations and confidence to ask challenging questions
Problem solving attitude and curiosity in finding the right solutions
An open approach to learning new things and goal oriented
An ability to work collaboratively as a team to deliver a seamless customer experience
Don't wait, apply today
Aboriginal &/or Torres Strait Islander people encouraged to apply
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace.We are working hard to build a team of people who represent the rich diversity of our customers and communities.
If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply.
You may just be the perfect candidate for this opportunity or another within CommBank.
At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally.
Most of all, makinga positive impact for customers, communities and each other is part of our every day.
We're determined to make a real difference for Australia's first peoples.
We encourage all interested applicants to apply.If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.
Unlock job insights
Salary match Number of applicants Skills match
Banking & Financial Services More than 10,000 employees
CommBank is Australia's leading provider of financial services.
With customers at the heart of everything we do, we're focused on helping people and businesses move forward financially.
We are driven to deliver seamless experiences, in smart, innovative ways.
Our 50,000+ people bring their different backgrounds and unique perspectives to our collaborative environment.
It's what makes CommBank a place of opportunity, where your skills can take you in unexpected directions and you can achieve great things.
Ever wondered what it's like to work at one of Australia's Most Innovative companies?
Hear what our people have to say about #CommBankLife on Instagram, LinkedIn and Twitter.
CommBank is Australia's leading provider of financial services.
With customers at the heart of everything we do, we're focused on helping people and businesses move forward financially.
We are driven to deliver seamless experiences, in smart, innovative ways.
Our 50,000+ people bring their different backgrounds and unique perspectives to our collaborative environment.
It's what makes CommBank a place of opportunity, where your skills can take you in unexpected directions and you can achieve great things.
Ever wondered what it's like to work at one of Australia's Most Innovative companies?
Hear what our people have to say about #CommBankLife on Instagram, LinkedIn and Twitter.
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