Recoveries Team Manager

**Recoveries Team Manager**
**(**
**Job Number**:
**220001OK**
**)**

**Description**

**About the role**

Here at RACQ Insurance we are looking for our next Recoveries Team Manager to join our fast-paced Claims division. This is a full-time, permanent opportunity working from our Eight Mile Plains office. You will support the Operational Claims management leadership team with the implementation of the Claim Recoveries Management Strategy, drawing on your strong experience in recoveries management.

You will effectively manage priorities, create focus, and eliminate barriers to ensure the team achieve the right outcomes. In leading your Motor Claims team to success through team management, staff development and driving operational performance you will play a key part in developing strong relationships with relevant stakeholders and play a key role in identifying and implementing business improvement initiatives.

**About you**

We're looking for a proven leader who is effective, engaging and continuously fosters a positive culture. You will be passionate and adaptable, able to manage high pressure scenarios like bad weather events and changing environments. Ideally as an applicant for this role you will have:

- Strong people leadership and a proven ability to motivate and engage staff to increase performance and customer satisfaction
- At least 3-5 years recovery or debt management experience across the banking or finance sector (insurance experience highly desirable)
- Demonstrated ability to effectively manage priorities and relationships, eliminate roadblocks and create focus to achieve outcomes
- Exceptional communication skills across written, verbal and interpersonal skills.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You've got this.**

**RACQ is a 'Circle Back Initiative' employer** - we commit to respond to every applicant.

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113