Product Support Services Representative

1 week ago

Sydney, New South Wales, Australia Cavpower Cat Full time

Adelaide-based Field-based role Parts & Service Sales Key Account Management The Employer Cavpower Pty Ltd is the Caterpillar
dealer for South Australia and Western NSW.
For over 50
years, we have been providing equipment and product support
services to mining, construction, industrial, marine, and local
government customers.
Our reputation for excellence and
superior customer service has enabled us to achieve continued
sustained growth.
Developed in our past, evolving for
our future, Brand Cavpower is in the term we use to define who we
are, how we act, what we do and how we look.
Central to Brand
Cavpower is a set of values that must never be broken; a customer
who must always come first; and Our people, who make our brand come
to life.
About the role Cavpower is seeking a mechanically
minded Product Support Services Representative to join our team and
take ownership of key customer accounts across South Australia.
If
you understand the ins and outs of construction equipment
maintenance and thrive on building long-term relationships, this is
your opportunity to represent one of the most respected names in
the industry.
This role is all about helping
customers keep their machines running at peak performance.
You'll be on the road, working closely with clients to
deliver tailored parts and service solutions, support maintenance
planning, and drive product support campaigns that add real
value.
Key responsibilities of
this role Managing a portfolio of construction clients and understanding their equipment needs Promoting parts, service, and rebuild support solutions Identifying growth opportunities through market research and customer feedback Maintaining accurate customer and equipment records using CRM tools like Texada Supporting marketing initiatives and contributing to campaign execution Advising clients on maintenance schedules and service planning Meeting sales targets and KPIs while delivering exceptional customer service Reporting on competitor activity, lost sales, and customer satisfaction insights Providing backup support to the team and collaborating across departments About you A solid understanding of construction equipment and general maintenance requirements Sales experience in parts, service, or product support (preferred) Strong communication and relationship-building skills Familiarity with CRM systems and a structured approach to account management Ability to work independently and manage your own schedule A proactive mindset and a genuine interest in helping customers succeed At Cavpower, we don't just
support machines—we support the people who rely on them.
If
you're ready to hit the road, solve real-world problems, and
be part of a team that values service excellence, we'd love
to hear from you.
What will you get in
return You will be part of an industry
leading Caterpillar Dealership and will be rewarded with an
exciting career offering plenty of progression and development
opportunities.

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