Air Travel Concierge

2 days ago

Australia Aspergerparaasperger Full time

Overview
At Cranky Concierge, we strive to be the most useful and worry-free travel service available for all travelers. We use our superior industry knowledge to book travel, monitor for issues, and intervene when things go wrong. We specialize in providing air travel assistance to people at various points in their travels. The Concierge's primary responsibility is to help people if something goes wrong during the hours that the flight planning office is closed, but will also overlap with office hours at the beginning or end of the day.
Shift Timings
We're looking for someone to cover the following shifts on a regular basis and are prioritizing applicants based in Australia:
Mondays – 7pm to 3am New York Time (Tuesdays 9am to 5pm AEST)
Tuesdays – 7pm to 3am New York Time (Wednesdays 9am to 5pm AEST)
Saturdays – 8pm to 3am New York Time (Sundays 10am to 5pm AEST)
There would be opportunities to pick up additional shifts in line with operational needs and to provide cover for other team members.
Salary
Salary range: US$15-$17.50/hour
Job Responsibilities
Concierges are on duty to answer urgent questions and help travelers who are stuck overnight. Email and phone systems are programmed to alert if there's a problem, but other notifications may come in.
Some urgent questions may require a simple response or update (such as a slight delay with no impact on plans). Others may involve finding new flight options for cancellations and missed connections. This will often be done in the Sabre GDS.
Available to answer urgent phone calls and provide help if needed (sometimes, those calls to the urgent line aren't all that urgent).
Prepare and send flight updates.
Assist with tasks such as processing refunds, filing for compensation, and other pre- and post-travel tasks as needed.
When needed and workload permits, the concierge will assist with travel planning, including but not limited to searching for and booking air travel, hotels, car rentals, and transfers. This will mainly be done by email but may also entail phone calls.
Skills You Should Possess (and Other Stuff)
Reliability is critical. Must be available and able to assist within 10 minutes of any alert notification.
Must have good knowledge of airline networks and options to be able to find alternates quickly for stranded clients.
Knowledge of Sabre or other GDS/ARS is preferred but not required.
Accuracy and speed are essential. Timing is everything when it comes to this role.
Common sense ability to help clients better understand what they need or should want is required.
Able to work with little supervision. There are times you'll be the only person on. You won't ever be completely on an island, as there will always be someone you can reach out to, which leads us to...
Never be too proud. If you don't know the answer, then be willing to ask others for help.
Must be able to roll with the punches and maintain a calm demeanor. The client may be stressed and angry; you can't be.
Background checks will be required – the job involves handling sensitive client data.
All work is done remotely so make sure that you have a comfortable place to work. Work will be done on your computer (Windows or IOS), and you must have reliable internet and a smartphone (Android or iPhone). Communication with clients and airlines is a mix of email and phone, so you must have a quiet work environment.
#J-18808-Ljbffr

  • Expert Air Travel Solutions Specialist

    24 hours ago

    Australia beBeeAirTravel Full time US$15,000 - US$17,300

    **Air Travel Concierge Role Overview**">We strive to be the most useful and worry-free travel service available for all travelers. Our superior industry knowledge enables us to book travel, monitor issues, and intervene when things go wrong. We specialize in providing air travel assistance to people at various points in their journeys.Shift Timings and...

  • Air Travel Experience Expert

    3 days ago

    Australia beBeeCustomerService Full time $37,440 - $51,600

    Are you passionate about delivering exceptional air travel experiences?Job Description:We seek a skilled Air Travel Concierge to join our team.This role requires strong organizational and communication skills, as well as the ability to work independently and manage multiple tasks simultaneously.You will be responsible for assisting travelers with urgent...

  • Travel Advisor

    3 days ago

    Australia Travel Associates Full time

    **Job no**: 527831**Brand**: Travel Associates**Work type**: Full time**Location**: South Australia**Categories**: Leisure Travel & RetailHere at Travel Associates, we are one of a kind - Australia's leading luxury travel agency, certified great place to work, and known for delivering the best client service in the industry. We are in an exciting growth...

  • Travel Consultant

    2 days ago

    Australia Flight Centre Travel Group Full time

    Calling All Experienced Retail or Corporate Travel ConsultantsWhether you're already experienced in corporate travel, or you've been working as a retail consultant and are curious about what the corporate world has to offer, read on to see why this is the opportunity for youWe're looking for a multi-skilled travel specialist to join our team as a Travel...

  • Corporate Travel Consultant

    1 day ago

    Australia American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a VIP Travel Consultant for Amex GBT, you'll handle travel for some of our most...

  • Corporate Travel Consultant – Vip

    1 day ago

    Australia American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.As a VIP Travel Consultant for Amex GBT, you'll handle travel for some of our most...

  • Travel Advisor

    3 days ago

    Australia Travel Associates Australia & New Zealand Full time

    Join to apply for theTravel Advisor - Travel Associates - West Lakes, SArole atTravel Associates Australia & New Zealand1 day ago Be among the first 25 applicantsJoin to apply for theTravel Advisor - Travel Associates - West Lakes, SArole atTravel Associates Australia & New ZealandGet AI-powered advice on this job and more exclusive features.Here at Travel...

  • Concierge - Nundah

    3 days ago

    Australia Lutheran Community Care Full time

    **About us**:Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary support services for older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.Today, we...

  • Air Force International Engagement Lead

    3 days ago

    Australia beBeeEngagement Full time $120,303 - $135,701

    Job SummaryThe Assistant Director Coordination leads the international engagement function for the Air Force, overseeing governance, finance and personnel coordination in support of operations. This role supports the Director International Engagement-Air Force in managing outcomes of the Air Force International Engagement Plan.Duties:Coordinating input into...

  • Air Bnb Cleaners

    3 days ago

    Australia Space Organised- Decluttering, Organising And Home Services Full time

    Looking for that next step in your career? Wanting a place that feels like family? This is the job for youAt Space Organised we are a locally owned family business who specialises in decluttering, organisation and cleaning servicesWe are looking for motivated, trustworthy and reliable air bnb cleaners to join our team in South Bank. This position offers a...