Contact Centre Operator

1 week ago

Sydney, New South Wales, Australia Michael Page Full time

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Contact Centre Operator
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About Our Client
Our client is a government department recognised for its commitment to providing high-quality customer support and operational excellence.
Competitive Salary
Temporary Position
About Our Client
Our client is a government department recognised for its commitment to providing high-quality customer support and operational excellence.
Job Description
Handle inbound and outbound customer calls in a professional and courteous manner.
Respond to customer inquiries and provide accurate information and solutions.
Escalate complex or unresolved issues to the appropriate team or department.
Maintain detailed and accurate records of customer interactions and follow-up actions.
Meet performance metrics, including call handling times and customer satisfaction scores.
Assist in identifying areas for process improvement within the contact centre operations.
Collaborate with team members and other departments to resolve customer concerns effectively.
Ensure compliance with company policies, procedures, and confidentiality standards.
The Successful Applicant
Previous experience in a customer service or contact centre role.
Strong communication and active listening skills.
The ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
Proficiency in using customer relationship management (CRM) softwares.
A problem-solving mindset and a focus on delivering positive outcomes for customers.
Attention to detail and accuracy in data entry and record-keeping.
Flexibility to adapt to changing workflows and organisational needs.
What's on Offer
Hourly pay rate of $34.59 + Super.
An opportunity to gain valuable experience in a temporary position.
Supportive and collaborative work environment.
Contact: Emily Stockdale
Quote job ref: JN-
Seniority level
Seniority level
Entry level
Employment type
Employment type
Temporary
Job function
Job function
Other
Industries
Civic and Social Organizations, Public Policy Offices, and Individual and Family Services
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