Customer Success Coach

1 week ago


Australia Training Resources Group Full time

Customer Success Coach (Client Onboarding)
Grow your career with one of Australia's leading Student and Learning Management Systems
Great career progression in a rapidly expanding company
Be part of a dynamic and successful team
Enjoy the convenience of Australian hours – no night shifts and no rush hour travel
Company Overview
TRG's software arm, eSkilled, is a rapidly expanding SaaS provider specializing in Student and Learning Management platforms. We set up, host, and manage these platforms for RTO clients across Australia. We are excited to introduce a new role focused on enhancing our customer experience, ensuring clients are well-supported to maximize their software use.
Role Overview
We seek a skilled communicator with solid training experience, strong RTO compliance and operations knowledge, and familiarity with Learning and Student Management systems. Your role will involve supporting clients through onboarding, developing training programs, and improving communication to ensure customer success. If you're eager to showcase your training skills within a dynamic international team, we want to hear from you
Key Responsibilities
Ensure new eSkilled customers are onboarded successfully and maximize software benefits
Conduct "How To" training webinars on software features
Create tutorial videos and screen captures for training
Collaborate with marketing on feature communications and promotions
Identify at-risk clients and support their success
Achieve KPIs related to client retention
Work with support to improve onboarding tools and tutorials
Coordinate with



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