Success Coach

SHE-com is the world's fastest growing community for female e-commerce brand owners. We are on a mission to empower women to
launch, grow, and scale
their online brands with confidence, clarity, and a lot of fun along the way. We simplify the complexities of online business with
practical strategies, expert coaching, and a vibrant, supportive community.
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SHE-com
An Australian-based community headquartered on the Gold Coast, designed by and for women in e-commerce. We provide coaching programs, events, retreats, and conferences to empower female entrepreneurs at every stage of their journey.
Our Founder
Lisa Jones, a multi-million-dollar brand owner, created SHE-com to support the rapidly growing wave of female-led e-commerce businesses across Australia. Seeing their potential and the lack of tailored resources, Lisa built a space to empower these women to succeed.
What We Offer
SHE-com supports start-ups, scale-ups, and multi-million-dollar businesses with mentoring, training, awards, networking, live events, and curated tools. We provide the resources they need to focus on scaling and thriving in their industries.
Our community
By 2025, our community will connect over 75,000 female founders who collectively generate hundreds of millions of dollars in revenue, solidifying SHE-com as Australia's leading network for women in e-commerce.
We are looking for an enthusiastic
Success Coach
to join our team and become the ultimate support partner for our members. You will play a critical role in helping women win in their first month inside our programs, setting them up for long-term success, and ensuring they feel supported every step of the way.
As a Success Coach, you will:
Welcome new members into our coaching programs and guide them through their first month
Answer member questions, resolve challenges, and provide thoughtful feedback
Manage our member community chat groups, fostering connection and positivity
Help troubleshoot payment issues and ensure smooth membership access
Celebrate member wins and help them stay motivated on their journey
Collaborate with our coaching and operations team to flag trends, feedback, and opportunities to improve member experience
You are:
Passionate about supporting women in business and genuinely care about their success
An excellent communicator, both in writing and on video or calls
Organised and proactive, with strong problem-solving skills
Comfortable managing multiple conversations and tasks at once
Positive, energetic, and able to motivate and uplift others
Experienced in customer service, coaching, or community management
Experienced in e-commerce, either by working for an online brand or running your own. You understand the challenges, language, and pace of e-commerce and can speak with empathy and authority.
Be part of an inspiring team of women who are passionate about changing lives
Work in a flexible, remote-first environment
Access to SHE-com's programs and resources for your own growth
Make a meaningful impact in the lives of hundreds of women entrepreneurs
If you are driven by the opportunity to empower female entrepreneurs, we would love to hear from you. Please email your resume and a covering explanation of your suitability and interest in this role to with the subject line "Your new Success Coach".
SHE-com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees .
World's fastest growing community for female e-commerce brand owners, empowering women to launch, grow, and scale their online brands from start up to multi-million dollar success.
Five fresh faves to move your brand forward. Fast.
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