Café Supervisor

4 days ago

Gold Coast, Queensland, Australia Bella'S Wonderland Full time

**Job Summary**:
**Responsibilities**:
**Team Leadership**:

- Supervise and motivate café staff, ensuring they adhere to company policies and procedures.
- Schedule and coordinate work shifts, break times, and vacations to maintain optimal staffing levels.
- Conduct regular staff meetings to communicate updates, address concerns, and foster a positive work environment.

**Customer Service**:

- Lead by example in providing exceptional customer service.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Ensure a welcoming and friendly atmosphere for customers.

**Operations Management**:

- Oversee daily operations, including opening and closing procedures, inventory management, and cash handling.
- Monitor and maintain cleanliness and hygiene standards in the café.
- Collaborate with vendors to ensure the timely supply of quality ingredients and materials.

**Quality Control**:

- Implement and maintain high-quality standards for food and beverage preparation.
- Conduct regular inspections of food presentation, ensuring consistency and adherence to brand guidelines.
- Monitor and maintain equipment to ensure functionality and safety.

**Training and Development**:

- Train new staff on company policies, procedures, and customer service standards.
- Provide ongoing coaching and support to enhance staff performance and professional development.

**Qualifications**:

- Previous 2 years experience in a supervisory or managerial role within the food and beverage industry.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- Knowledge of health and safety regulations and food safety standards.
- Ability to work in a fast-paced environment and handle stressful situations effectively.

**Job Type**: Casual

**Salary**: From $28.00 per hour

Expected hours: No less than 35 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday

**Experience**:

- supervisory/management: 2 years (required)

Ability to Commute:

- Southport, QLD 4215 (required)

Work Location: In person

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