Full-Time T-28 Cafe Supervisor

3 days ago

Gold Coast, Queensland, Australia Kurrawa Surf Club Full time

**Enjoy the job security working with one of the largest hospitality employers in Broadbeach**:

- ** Join a Gold Coast iconic surf club**:

- ** Unique location right at the beach**:

- ** Great opportunity to further develop your career**:

- ** Join a supportive and fun team environment**:

- ** Full-Time opportunity**

**Kurrawa Surf Club**are currently seeking an enthusiastic, experienced and highly motivated Cafe Supervisor to join our team.

**Who are we?**

**Kurrawa Surf Club** is a Community Club located on the beach in the heart of Broadbeach. Employing over 100+ staff, the club has a 550-seat bistro, bar, café, function centre, and gaming facilities, our unique location on one of the most beautiful beaches in the world, enables **Kurrawa Surf Club** to stand apart of the rest.

**About the position...**

Our T-28 Café Supervisor is responsible for overseeing the daily operations of the T-28 Café, ensuring exceptional customer service, efficient workflow, and a high-quality food and beverage experience. This role is hands on and requires strong leadership to manage and support a team of **baristas, cashiers, and floor runners**, maintaining a positive and productive workplace.

**Key Responsibilities**

**Operational Management**:

- Supervise the daily operations of the café, ensuring smooth and efficient service.
- Maintain high standards in coffee preparation, food presentation, and customer service.
- Oversee opening and closing procedures, including cash handling and end-of-day reconciliation.
- Monitor stock levels, manage inventory, and coordinate ordering with suppliers.
- Ensure compliance with food safety, hygiene, and workplace health and safety regulations.

**Team Leadership & Training**:

- Lead, motivate, and support a team of baristas, cashiers, and floor runners.
- Provide on-the-job training and development to improve staff skills and efficiency.
- Foster a positive, team-oriented culture that encourages high performance and support.
- Manage staff rosters, ensuring adequate coverage and efficient scheduling.

**Customer Service & Experience**:

- Deliver a high standard of customer service, ensuring a welcoming and friendly atmosphere.
- Handle customer inquiries, complaints, and feedback professionally and effectively.
- Implement initiatives to enhance the customer experience and drive repeat business.

**Who are you?**
- Previous experience in a leadership or supervisory role in a café or hospitality environment.
- Strong barista skills
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Experience with POS systems, cash handling, and stock management.
- Availability to work flexible hours, including weekends and public holidays.

**Key Attributes**:

- A hands-on leader who leads by example.
- Passionate about customer service and hospitality.
- Organized, detail-oriented, and proactive in problem-solving.
- A team player with a positive and approachable attitude.

**Reporting Line**:
Reports to**:Café Manager**

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