Service Transition Manager

3 days ago

Brisbane, Queensland, Australia Ashurst Llp Full time

**The Opportunity**:
We have a great opportunity for a Service Transition Manager to join our global IT team in Brisbane. In this newly created role, you will lead and manage the transition of technology projects into operational support and be responsible for implementing ITIL based support solutions for technology deployments ensuring operational readiness of the global IT teams to support new products and services.
- 2+ years of relevant service transition management experience in a complex global environment ideally in professional services/legal firm
- Strong understanding of Service Management processes including Configuration, Asset, Change, Incident, Request, Problem and Release Management
- Specialized knowledge of defining, documenting and implementing Service Transition Management processes for enterprise wide projects and programmes
- Understanding of design thinking, user experience design and management, service design and modern software development techniques and culture
- Experience with both Agile and Waterfall based projects
- ITIL certification
- Effective communication and interpersonal skills, able to maintain and build strong working relationships at all levels

**What makes Ashurst a great place to work?**

We offer you all the things you should expect from an international law firm, some of which include:

- competitive remuneration with the flexibility to reward high performance;
- flexible working;
- complimentary gym memberships;
- corporate health plans;
- a global professional development offering for all employees; and
- an industry-leading programme that celebrates diversity and inclusion.

We are committed to delivering positive impacts to our communities through our Social Impact programme, with a strong emphasis on working with First Nations people through our pro bono practice.

We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.

Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.

LI-HYBRID

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