Credit Recoveries Specialist

5 days ago

Melbourne, Victoria, Australia Alinta Energy Full time

Join a team that embraces innovation and supports fresh ideas
- Engage in a 12-month max term contract and make a real impact
- Attractive salary package | Energy discounts | Career growth opportunities

Alinta Energy is one of Australia's biggest energy retailers, generators and developers with over 1.1 million customers. Australia's energy system is undergoing the biggest transformation in its history and we're right there with it. We're investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.

We understand that flexibility matters when considering your next role. Let us know your requirements, and we'll carefully consider how we might accommodate them.

**About the role**

We are seeking an experienced Credit Recoveries Specialist to join our Customer Operations team in Melbourne. This position reports to the Manager of Credit Operations and is offered as a 12-month max term contract. In this role, you will manage a $40 million portfolio of final debts (non-active status) and handle closed treatments, Mercantile referrals, legal proceedings, insolvency cases, and bad debt recovery.

You will also oversee vendors in key areas of the collections cycle, focusing on contract negotiations, tender management, and performance oversight.

**Why you'll love working here**

We're a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other's wellbeing. There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.

**What you'll do**
- Develop and maintain relationships with key stakeholders and third-party vendors while identifying opportunities for process improvements.
- Champion challenges with vendors and set performance targets, tracking their progress effectively.
- Liaise with the offshore team for administrative tasks and high-risk portfolio management.
- Ensure timely completion of regulatory reporting and work towards reducing the doubtful debt provision.
- Manage high balance closed accounts in collaboration with external and internal legal partners.

**Your experience**
- Strong background in credit recovery, demonstrating effective management of debt recovery processes.
- Proven operational experience in customer service or credit environments, showcasing robust credit skills.
- Excellent relationship and vendor management capabilities, successfully collaborating with third-party partners.
- Thorough understanding of credit and privacy regulations, ensuring compliance across all activities.
- Ability to thrive under tight deadlines while efficiently managing high-balance closed accounts and administrative tasks.
- Please note this role requires full working rights within Australia._

**Like what you're seeing?**

If you like the sound of this, and you've got experience in a similar role, we'd love to talk to you. Come and discover better together with Alinta Energy.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

**Our Diversity Commitment**

**We look forward to hearing from you.

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