Onsite Support Engineer

Overview
Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader. We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.
The primary purpose of the Onsite Support Engineer role is to ensure the smooth and efficient operation of all office-based technology by providing responsive, hands-on technical support to employees. This includes resolving hardware, software, and connectivity issues, supporting audio-visual systems in meeting spaces, and performing setup and configuration of IT equipment for new employee onboarding. The role also contributes to preventative maintenance, documentation, and collaboration with IT teams to uphold a high standard of service within the office environment.
Responsibilities
Deliver prompt and professional onsite IT support to minimise disruption to staff.
Troubleshoot and resolve hardware, software, and connectivity issues across office devices.
Maintain and support AV systems in meeting rooms, including conferencing equipment.
Assist with system checks following outages to ensure safe and full functionality.
Set up and configure IT equipment for new starters to ensure a smooth onboarding experience.
Perform routine maintenance and health checks on office and AV equipment.
Collaborate with IT teams to resolve complex issues and support tech improvements.
Keep accurate records of support activities and equipment setups.
Provide after-hours support for critical incidents or scheduled maintenance.
Educate staff on best practices for using office technology and promote self-service.
Qualifications
Diploma or equivalent qualification in Computer Science, Information Technology, or a related technical field, or equivalent hands-on experience.
ITIL 4 Foundation certification (higher-level ITIL or onsite support specific certification desirable).
Required experience, understanding or credentials including:
Demonstrated experience in a technical support role, ideally in an onsite environment supporting end users.
Solid understanding of computer hardware, operating systems, and basic networking principles.
Familiarity with audio-visual systems and meeting room technologies is highly desirable.
Strong analytical and problem-solving skills with the ability to troubleshoot a wide range of technical issues.
Excellent interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users.
Proven ability to manage multiple tasks, prioritise effectively, and work independently in a fast-paced environment.
Customer-focused mindset with a commitment to delivering high-quality support and enhancing user satisfaction.
Professional certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous.
Employment Details
Contract type: 12-month fixed-term contract
Location: Sydney
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Additional Information
Our benefits include personal and professional development opportunities
Purchase leave scheme and gender neutral 16 weeks paid parental leave
Super Contribution Continuation for 12 months of parental leave
Income protection insurance
Rest Excellence awards (peer recognition awards based on Rest's values and behaviours)
If you share our values and want to be part of a leading superannuation fund, please click Apply Now.
Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion, where people feel welcome, safe to be themselves and inspired to do their best. We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.
Please note only people with the right to work in Australia will be considered.
*Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.
#J-18808-Ljbffr