Field Services Engineer, Onsite Sydney

4 weeks ago

Sydney, New South Wales, Australia Nexon Asia Pacific Full time

Join to apply for the Field Services Engineer, Onsite Sydney role at Nexon Asia Pacific

Overview

We are seeking a Field Services Engineer (Onsite) with a can-do attitude and the ability to work in a fast paced, high-performing environment to join our team and act as an escalation point for our internal support teams and Nexon customers. This role will be a permanent onsite role.

Responsibilities
  • Manage escalations and provide onsite technical assistance
  • Assist and resolve incidents raised by staff and internal support teams
  • Support by diagnosing problems and providing resolutions for technical issues
  • Provide guidance, support and mentoring to the internal support teams
  • Assist with delivering key solutions and occasionally project tasks - Documentation of support processes and issue resolutions - Dedicated Onsite Support
What Will Make You Successful
  • Previous experience working for a Managed Service Provider highly desirable
  • Joining a collaborative team, you will have a proven track record of taking ownership and successfully delivering results in a fast-paced and dynamic environment
  • Over 5 years' technical experience in an IT environment
  • Ability to manage and support Microsoft environments including Windows Server 2016/2019/2022
  • Proficient in Microsoft Office 365 / SCCM / Intune
  • Experience in Microsoft Azure and Active Directory management, Group Policy administration and PowerShell
  • Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing
  • Remote Desktop / Terminal Services / Citrix Virtual Apps experience
  • Knowledge of Service Now and N-Able desirable
  • Excellent written and verbal communication skills
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

Location: Sydney, New South Wales, Australia


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