Onsite Support Engineer

Company Description

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: 24th August 2025

Please note this is a 9 month fixed-term contract based in Sydney

Please note Rest does not accept speculative resumes from recruitment agencies

Rest will review applications prior to the closing date and may close the role earlier

Job Description

Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The primary purpose of the Onsite Support Engineer role is to ensure the smooth and efficient operation of all office-based technology by providing responsive, hands-on technical support to employees. This includes resolving hardware, software, and connectivity issues, supporting audio-visual systems in meeting spaces, and performing setup and configuration of IT equipment for new employee onboarding. The role also contributes to preventative maintenance, documentation, and collaboration with IT teams to uphold a high standard of service within the office environment.

• Deliver prompt and professional onsite IT support to minimise disruption to staff.
• Troubleshoot and resolve hardware, software, and connectivity issues across office devices.
• Maintain and support AV systems in meeting rooms, including conferencing equipment.
• Assist with system checks following outages to ensure safe and full functionality.
• Set up and configure IT equipment for new starters to ensure a smooth onboarding experience.
• Perform routine maintenance and health checks on office and AV equipment.
• Collaborate with IT teams to resolve complex issues and support tech improvements.
• Keep accurate records of support activities and equipment setups.
• Provide after-hours support for critical incidents or scheduled maintenance.
• Educate staff on best practices for using office technology and promote self-service.

Qualifications

• Diploma or equivalent qualification in Computer Science, Information Technology, or a related technical field, or equivalent hands-on experience.
• ITIL 4 Foundation certification (higher-level ITIL or onsite support specific certification desirable).

Required experience, understanding or credentials including:

• Demonstrated experience in a technical support role, ideally in an onsite environment supporting end users.
• Solid understanding of computer hardware, operating systems, and basic networking principles.
• Familiarity with audio-visual systems and meeting room technologies is highly desirable.
• Strong analytical and problem-solving skills with the ability to troubleshoot a wide range of technical issues.
• Excellent interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Proven ability to manage multiple tasks, prioritise effectively, and work independently in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering high-quality support and enhancing user satisfaction.
• Professional certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous.

Additional Information

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities
• Hybrid working
• Purchase leave scheme and gender neutral 16 weeks paid parental leave
• Super Contribution Continuation for 12 Months of parental leave
• Linkedin Learning
• Income Protection Insurance
• Rest Excellence awards (peer recognition awards based on Rest's values and behaviours)
• Rest Stops - meeting free breaks

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.