Regional Manager

1 week ago

Brisbane, Queensland, Australia New Era Technology Full time

Join New Era Technology, where _People First_ is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

**What we do**

New Era is a global IT integrator delivering Managed Services, Collaboration, Cloud, Data Networking, Security and Corporate AV Solutions to more than 12,000+ customers. Operating in 70+ locations worldwide New Era brings our customers an unparalleled understanding of IT solutions.

**Who we are**

New Era promotes a culture of continued development, both personal and professional. If this resonates with you, there is an opportunity join New Era Technology's growing team of highly skilled and industry-certified professionals. We are looking for new team members who showcase our core values of community, integrity, agility and commitment.

**What is the role**

Lead the Brisbane business and employees, to align with the national business. Providing service and support activities across the Service Delivery team to ensure customer satisfaction, service levels, performance targets and financial objectives are met, while an optimal allocation of resources to workload and a high level of team morale is maintained.

**Who we are looking for**
- A well-developed leader to help and mentor other managers and drive positive culture
- 5+ years management experience
- Forecasting and budgeting management
- Proven track record in the IT industry
- Demonstrated ability to managing a geographically disperse team delivering excellent technical customer service
- Demonstrated ability to lead others in the achievement of business targets
- Demonstrated ability to develop and successfully implement efficiency strategies
- Wide experience in the management of clients, ideally in an enterprise environment
- Be able to ensure adherence to systems management philosophies required to manage an enterprise environment, eg. ITIL
- Experience in effectively managing financial, physical and human resources beneficial

**What we offer**
- A friendly team environment with a strong technical support network
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Cost price on products from our suppliers
- Lunches and snacks provided
- Comprehensive Employee Assistance Program

Salary package offered commensurate with skills, experience and qualifications.

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

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