Customer Care Consultant

5 days ago

Perth, Western Australia Wesfarmers Industrial & Safety Full time

YOUR OPPORTUNITY
We're on the lookout for a full time
Customer Care Consultant
to join our vibrant
Trade Store
team
in
Canning Vale WA
If you're passionate about delivering outstanding customer service and thrive in a dynamic, hands-on environment, this could be the perfect opportunity for you.
No two days are the same, and you'll be part of a supportive, close-knit team that values growth and development.
What You'll Be Doing:
Providing face-to-face customer service, handling enquiries, sourcing parts, and managing backorder ETAs
Performing warehousing tasks including picking, packing, and stock put-aways
Replenishing stock and conducting regular stock takes
Processing purchases via cash, card, or account
Maintaining showroom displays and rotating stock
Keeping the counter and packing areas clean, organised, and efficient
We offer an
outstanding training program
to set you up for success from day one.
If you don't have all the skills yet - we will train you
What You'll Bring:
Experience in customer service within a trade store or retail environment
A customer-first mindset and strong interpersonal skills
Confidence using Microsoft Word and Excel
Clear written and verbal communication
A curious, growth-oriented attitude
Strong problem-solving skills and the ability to work independently
Excellent time management and a proactive approach to seeking support when needed
Why You'll Love Working With Us:
Permanent
salary, incentives, and a generous
Team Member Discount Card
Ongoing
learning and development
opportunities
Monday to Friday schedule — enjoy your weekends
Refer a Friend Program
— earn up to $2,000 per referral
Option to purchase up to 4 weeks of additional annual leave
Team events and celebrations
Discounts from over 300 corporate partners
Generous Wesfarmers annual share plans
Attractive parental leave policy
Free onsite parking and more
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today.
We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
OUR STORY
Blackwoods is Australia's leading supplier of industrial and safety supplies.
For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands.
From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do.
Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.
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