Junior Technical Service Executive

2 weeks ago

Sydney, New South Wales, Australia Ingredion Incorporated Full time

**Location : Sydney, Australia**

**Reports to : Technical Service Manager, Australia**

**Direct reports : N/A**

**Workplace type**:Hybrid (4 days on site, 1 day WFH)**

**Travel: As required within ANZ**

The Junior Technical Service Executive position would suit a qualified person who is actively seeking growth, wanting to hone the skills learnt, has recently graduated university or has commenced working it the industry. They will be a team member driven to meet the business goals reporting to the technical manager. This role involves a hands-on approach to drive the technical customer support, interact with cross functional teams in the business, while developing growth within customers across ANZ.

**Core Responsibilities**:

- Customer Focus: Support a set of accounts with existing customers by building trust, meeting their needs by value differentiation. Work closely with internal and external stakeholders (Account managers, marketing and supply chain) to bring value to our customers.
- Technical support & Technical Services
- Demonstrate a willingness to learn the product portfolio, working with the Commercial team to support customer growth. Prepare and conduct technical presentation, pitching product innovations to customers as required.
- Responsible in providing technical support to nominated set of customer accounts. Responsibilities includes troubleshooting, presentations, technical briefs, projects and development of prototypes. Provide support as required for NPI and PLM.
- Sampling program - Supporting ANZ sampling program, assist in inventory control, packing from bulk bags and sending samples to customers to support business needs.
- Regional & global participation -Connect and develop knowledge with global and regional teams to stay up to date with Ingredion new innovations and offerings.

Mandatory requirements:

- Minimum a bachelor's degree in science based or food related courses
- Ability to multitask, well organized, prioritize and work in a fast paced environment.
- Strong communication, cooperation and interpersonal skills. Customer focused.
- Self-motivated with can do attitude.
- Sound technical analytical mind, able to solve complex problems by thinking strategically.
- English fluency, both written and spoken

Desirable requirements:

- Proficiency in computer literacy, Outlook, Excel
- Ability to make decisions under ambiguous situations
- Ability to think strategically

LI-JC1

**Relocation Available**:
No

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