Station Client Service Officer,

3 days ago

Melbourne, Victoria, Australia Queensland Police Service Full time

As a Station Client Service Officer, you will act as the first point of contact to the public requiring assistance whilst also providing support to the frontline officers. The role is located at Logan Central Police Station which is a busy 24hr station. This is a permanent full-time basis role.
Applicants are advised that the current working hours are between 6am and 10pm in at least a two-shift rotational roster (including weekends and public holidays). Shift, weekend and public holiday penalty rates apply. You will assist the Officer in Charge of the police establishment in service delivery to the public and provide broader administrative support within the station by competently carrying out a diverse range of duties aimed at providing professional service to the public.
Your Key Accountabilities
The core capability requirements for this role are:

• Act as the first point of contact to the public requiring assistance in police stations.

• Undertake duties with the minimum of supervision both during and out of normal business hours as required.

• Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service policies and procedures.

• Assist members of the public and provide information relating to Queensland Police Service initiatives and services.

• Undertake counter duties including taking and compiling crime reports, offender bail management, and proactively contributing to the development of administrative systems and processes that assist in the running of a station.

• Use of police computer databases, communication and other equipment as required.

• Receive and receipting of property (seized, evidentiary and found) which may include money, drugs, and weapons.

• Receipt money including currency and electronic funds transfer at point of sale (EFTPOS) transactions.
Role Requirements
Mandatory
Other

• The successful applicant will be required to participate in at least a two-shift, 7-day roster. Shift and weekend penalty requirements will apply.
Applications to remain current for 12 months.

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