Agent Partnerships Officer

6 days ago

Melbourne, Victoria, Australia Acknowledge Education Full time

**Company Description**
Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.

We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.

Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you're looking to make an impact in an organisation with momentum, this is the right time to join us.
- Permanent, Full Time

This role coordinates relationships with education agents, providing support, resolving enquiries, and ensuring compliance with agreements. It involves maintaining accurate records, managing contracts, and facilitating effective communication across stakeholders. Working closely with recruitment, quality, and admissions teams, the role is central to strengthening agent partnerships and achieving strategic goals.
- Coordinate and support relationships with education agents, ensuring queries are managed promptly and partnerships remain effective and compliant.
- Manage agent agreements, including drafting, reviewing, renewals, and compliance with regulatory requirements.
- Deliver training, resources, and webinars to keep agents informed on programs, processes, and legislative obligations.
- Monitor agent performance, conduct audits, and manage compliance and risk issues proactively.
- Maintain accurate records, reports, and data through CRM systems to support decision-making.
- Assist in business development activities, including events, inquiries, and lead management.
- Collaborate with internal teams (admissions, marketing, finance) to provide agents with timely support and ensure smooth operations.

**Qualifications**
- Strong administrative and project management abilities
- Proficient in CRM systems and data analysis
- Excellent written and verbal communication skills
- Highly organised with strong attention to detail
- Able to build and maintain positive stakeholder relationships

**Additional Information**
Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we're building something special - and you can be part of it.
- Opportunities to grow within the organisation
- $1,500 annual professional development allowance
- Incredibly committed and supportive team of student-centric professionals
- Health insurance discounts through Bupa
- Be part of a fast-moving, agile private provider where decisions turn into action quickly

**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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