Crisis & Er Lead

"Be part of the team responsible for implementing operational resilience across Sky; helping deliver strategies focused on protecting the organization, it's ability to bounce forward from any disruptive event and maintain positive customer experiences. We are looking for an experienced and motivated Crisis & Emergency Lead to drive, deliver and implement all aspects of Crisis Management and Emergency Response, across all areas of the business and our markets," Tamara Kaye, Group Head of Ops Resilience

What you'll do:

- Define and set the strategy and programmes of work to build the capability and confidence of all Site Incident Teams and our Crisis structure of Gold, Silver and Bronze teams to be prepared and capable of responding to an incident or crisis
- Responsible for Crisis Management & Emergency Response for Sky Group, specifically UK and Group projects, owning delivery and implementation into the UK market and leading all aspects of implementation of Group projects.
- Responsible for Sky's Crisis and Emergency Response Management Systems, how the fields are delivered across Sky Group
- Design and deliver interactive, immersive, and realistic training and exercise programmes that place individuals and teams under a significant level of pressure
- Work with Incident Management teams across the business to ensure alignment to Sky's established Crisis Response framework.
- Support business areas in developing incident management plans to ensure consistent and effective response to incidents across the Group.
- Develop simple and effective crisis plans and playbooks for use when an incident becomes a crisis.
- Responsible for ensuring 24x7 on-call crisis support for any incident or crises
- Business owner, responsible for maintenance, training, effective use and development/testing of Sky's Emergency Notification System.
- Embed a resilient attitude in the business by supporting capability, alignment and awareness through the OR fields - facilitating the markets locally by promoting the Group strategy, policies and processes.

What you'll bring:

- Strive for continuous improvement of our systems and processes, challenging and improving existing resilience arrangements, through innovative and creative thinking and consideration of methods in delivery and building capability
- You will facilitate collaborative and transparent ways of working between stakeholders e.g. suppliers, partners, demand team members and industry bodies
- Test capabilities through exercising, identifying critical gaps in response capability and close them
- You work optimally in a team environment; building positive relationships with colleagues, customers, and manage relationships with business partners, and stakeholders to achieve targeted business results;
- You're able to flex your approach, adapt your style and methods to get the best out of partners and our markets to successfully deliver
- You have excellent communication skills with the ability to interface at all levels; confident, capable and credible in front of senior partners.

Group CFO

'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked disciplines of business continuity, incident management, crisis management and emergency response.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:
We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set am