Administration Supervisor

7 days ago

Newcastle, New South Wales, Australia Prosperity Advisers Full time

Newcastle FullTime
- Award-winning, full-service firm | Ranked 36 in AFR top 100
- Highly competitive salary package with extensive employee benefits
- Located directly across the stunning Queen St Wharf, Newcastle

**Drive efficiency, lead a team, and make a real impact in salary packaging**

**_Drive efficiency, lead a team, and make a real impact in salary packaging_**

**About Prosperity**
- Prosperity is an award-winning, mid-tier full-service firm, ranked 36 in AFR top 100. We care about our people and pride ourselves on our values of trust, respect, and innovation, fostering a supportive culture and shared purpose in creating the firm of the future. Prosperity is accredited as a Great Place to Work and has an excellent culture, competitive salary packages & benefits plus modern, attractive offices in three CBD locations.

**About The Role**
This position is responsible for ensuring the highest standard of service is provided to Salary Packaging clients by providing support and standardised processes for the administration team to function effectively.

**Role Responsibilities will include but not limite**d**to**
- Maintaining the day-to-day administration and 'payroll' functions
- Keeping staff up to date on legislative and client benefit changes
- Managing key client relationships at a 'payroll/accounting' level, both internally and externally.
- Providing feedback to admin staff on quality issues
- Reviewing and providing feedback on administration tasks and call quality to increase client satisfaction and ensure consistency across all staff
- Providing up to date and concise information on the breadth of products/benefits available for all our clients
- Responsible for the identification of training and development opportunities within the Administration team
- Coordinates the workflow within the team on a daily, weekly and monthly basis
- Manages client escalations and complaints to resolution. Logs all complaints in register
- Responsible for developing, implementing and reviewing all administration processes, presenting updates to team whenever necessary

**Skills/Qualifications**r**equired**
- Extensive experience in administration and customer service roles
- Demonstrated experience managing a team to achieve the goals and objectives required
- Demonstrated ability to coordinate workflow and priorities in competing timeframes
- Ability to deliver quality outcomes within required timeframes
- Accurate numeracy skills and attention to detail
- Online Banking Review and Approval

**Experience Desired**
- Knowledge of Fringe Benefit Tax across all client types
- Knowledge of current industry trends in leasing and vehicle management
- Experience in advanced payroll systems
- Knowledge of current industry trends
- Able to implement and adapt processes to manage change within the team and industry.
- Technical knowledge of Salary Packaging administration

**_

**Join our team today**
- View Prosperity's Recruitment and Selection Privacy Policy

**Job Details**:

Video:
Location:
NewcastleWork Type:
FullTimePost Date:
2025-04-22Close Date:
2025-05-23Reference:
87

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