Service Delivery Operations Manager

5 days ago

Sydney, New South Wales, Australia Bebeeservicedelivery Full time

Key Service Delivery Position
A service-oriented professional is required to oversee daily service delivery for assigned clients, ensuring seamless operations and high client satisfaction.
Essential Responsibilities:
Lead client-facing service delivery, coordinating business-as-usual support, project coordination, and service agreements
Manage work orders, partner contracts, and facilitate regular client meetings
Oversee incident management, SLA compliance, and reporting activities to ensure optimal delivery outcomes
Collaborate with internal teams to drive resource utilization and continuous improvement
Required Skills and Qualifications:
Demonstrated experience in managing professional services delivery across multiple clients
Strong understanding of commercial settings, including SLAs, KPIs, and service metrics
Skilled in stakeholder engagement, issue resolution, and continuous improvement
Tertiary qualification in Business, Technology, or a related field

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